The Guest Services Coordinator ensures every group arrives at Muskoka Woods prepared, informed, and confident. This role is responsible for the behind-the-scenes coordination that allows each guest experience to run smoothly, including itineraries, accommodations, communication, logistics, and guest feedback systems. This role combines strong customer care with exceptional organization and follow-through. When done well, groups feel ready before they arrive and supported throughout their stay.
Guest Services Coordinators operate as a two-person team with shared standards and collective accountability for the guest experience. Each Coordinator is assigned a portfolio of groups and maintains end-to-end ownership of those groups’ logistics, including pre-arrival communication, itineraries, accommodations, and post-visit follow-up. Work is typically organized around group arrival waves to ensure clear accountability, smooth handoffs, and balanced workload throughout the week.
Coordinators collaborate closely, provide cross-coverage during peak periods or absences, and share responsibility for improving systems and processes.
