At Wille Dodge, we're not just a car dealership; we're a cornerstone of the Victoria community, dedicated to providing exceptional service and an unparalleled automotive experience. With over 45 years in business, we've built our reputation on the pillars of trust, quality, and community.
Our mission is simple: to provide the best automotive products and services while fostering a culture of excellence and community engagement. We believe in going the extra mile for our customers and our team, ensuring that every interaction is positive and memorable.
We are looking for a dedicated and customer focused Service Advisor to join our team. In this essential role, you will act as the primary liaison between customers and the service department, ensuring that all service needs are met with professionalism and efficiency. Your ability to communicate effectively and manage service requests will be crucial in enhancing customer satisfaction and loyalty.
Who You Are:
You are proactive, detail oriented, and customer focused with a passion for delivering exceptional service in the automotive industry. Your excellent communication skills and ability to manage various tasks make you a vital asset to our team. You thrive in a fast paced environment and are dedicated to creating positive experiences for our customers with your commitment to customer satisfaction and service excellence making you an ideal candidate for this role.
What You Bring:
· Strong interpersonal skills and a strong commitment to customer service
· Ability to multitask and prioritize effectively
· Excellent communication skills, both verbal and written
· Strong problem solving abilities and a proactive approach to challenges with attention to detail
· A customer centric mindset with a focus on service excellence
· Familiarity with automotive service processes and customer service best practices
What you’ll be doing:
· Welcoming customers and assessing their service needs upon arrival
· Scheduling detailed appointments inclusive of updating customer information, referencing outstanding recalls, service history, maintenance recommendations, recording the “what, where and when” of customer concerns, confirming needed parts and providing accurate time frames for repair
· Writing accurate service orders based on customer descriptions, probing questions and technician evaluations
· Clearly communicating and documenting service recommendations and cost estimates for customers
· Ensuring all required documentation is accurate and complete within dealership and corporate guidelines for each customer
· Maintaining ordered parts lists and scheduling customers in a timely fashion
· Coordinating with technicians and schedulers to ensure timely and efficient service delivery
· Following up with customers throughout the service process to provide updates and address any concerns
· Processing, authorizing and documenting warranty claims and in compliance with dealership and Stellantis guidelines
· Maintaining comprehensive records of customer interactions and service history
· Supporting with the preparation of work plans in collaboration with peers and management
· Supporting with the processing of warranty claims and ensuring compliance with manufacturer guidelines
· Maintaining accurate records of customer interactions and service requests
· Gathering customer feedback to identify areas for improvement and enhance service delivery
· Assisting in training and mentoring new staff on customer service protocols and dealership processes
· Collaborating with other departments to support overall dealership operations and customer satisfaction
· Ensuring compliance with safety and operational standards
· Actively maintaining up-to-date training levels
QUALIFICATIONS:
EDUCATION
· High school diploma or equivalent; post secondary education in a related discipline preferred
· Proficiency in automotive service software preferred
EXPERIENCE
· 2+ years experience in customer service or administrative roles, preferably within an automotive dealership
· Previous experience as a Service Advisor or in a similar customer service role is considered an asset
· Familiarity with Stellantis products and service standards preferred
· Computer literate with specific knowledge of MS Office suite preferred (Excel, Word, Power Point)
TECHNICAL FUNCTIONS
· Ability to navigate and comprehend warranty claim processes, administration manuals and dealership systems
· Proficient in using dealership management software for service order creation and tracking
· Ability to interpret and reference technical service information and communicate it effectively to customers
· Ensures all work performed is approved, efficient, verified, accurate and documented within in-house and corporate requirements
· Ensures activities comply with dealership policies, standards as well as provincial and municipal regulatory bodies
· Performs related duties in keeping with the purpose and accountabilities of the job
NON-TECHNICAL FUNCTIONS
· Communication and interpersonal skills to build and maintain effective relationships with tradespersons as well as office personnel.
· Resilient and adaptable to an ever changing and dynamic environment
· Self-motivated, energetic, goal-oriented with a strong work ethic, customer service focus and positive team attitude
· Ability to support and nurture a workshop culture in alignment with the values of the organization
· Dynamic interpersonal and collaboration skills to be an effective team member who maintains the capacity to work collaboratively and maintain positive relationships with customers and team members
· Effective verbal and written communication abilities
· Exceptional problem solving skills
· Advanced time management and prioritization skills
· Maintains a clean workspace that remains tidy and well organized
WORK SHIFT/HOURS:
· Monday-Friday | 8am – 5pm
Additional information:
· If you have a disability which requires accommodation during any stage of our recruitment process, please let us know how we can assist you
Join us at Wille Dodge Chrysler and become a vital part of our commitment to delivering outstanding customer service! If you are ready to enhance your career in a rewarding environment, we encourage you to apply today!
Pay: $52,000.00-$95,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
