JOB INFORMATION
Requisition ID: 13582
Number of Vacancies: 2
Department: Track & Structures (20001107) - Procedures & Control (30000447)
Salary Information: $80,353.00 - $100,445.80
Pay Scale Group: 7SA
Employment Type: Regular (Hybrid)
New or Existing Vacancy: New
Weekly Hours: 35 Off Days: Saturday & Sunday Shift: Day
Posted On: August 31, 2026
Last Day to Apply: September 13, 2026
Reports to: Manager, Procedures and Controls
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
Are you ready to make an impact through data? Join our team and help drive operational performance through analytics, capacity planning, and KPI insights that support smarter decisions and more effective maintenance operations. We are seeking two Controls and Operations Support Specialists.
As a Controls & Operations Support Specialist, you will play a key role in supporting the Track & Structures Department through data-driven analysis and operational insights. You will be responsible for analyzing operational data, monitoring performance trends, supporting KPI reporting, and leading capacity planning activities that enhance operational effectiveness. By translating complex data into actionable insights, you will help improve decision-making, optimize resource utilization, and drive continuous improvements across maintenance and operational functions. This role offers an opportunity to contribute to the efficient execution of work programs while strengthening performance visibility and supporting the department's operational objectives.
You will demonstrate behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. You will help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
- Use office technology, software and applications
- Demonstrate specialized expertise and knowledge in the assigned field
- Understand and apply administrative policies, processes, and procedures
- Communicate in a variety of mediums
- Apply analytical skills
- You have a University Degree, or College Diploma in a related discipline (i.e. Business Administration, Statistics) or a combination of education, training, and experience deemed to be equivalent;
- You have knowledge of Maximo and SAP;
- Knowledge of track & structures and experience with multi-stakeholder projects;
- Extensive knowledge of business administration practices combined with knowledge of relevant policies, procedures and rules;
- Demonstrated ability to identify trends, provide statistical information, as well as strategic support analysis;
- You have excellent administrative, investigative, analytical and problem solving abilities;
- Superior verbal/written communication skills, strong interpersonal, presentation and report writing skills;
- Experience handling multiple projects and making evidence based business decisions in a timely manner;
- Experience coordinating complex, multi-faceted issues/tasks in a challenging environment;
- You are proficient in the use of current computer software packages applicable to work performed (word processing, spreadsheets, graphic presentations, databases etc);
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives. Making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or [email protected] . Any information received related to an accommodation will be addressed confidentially.
General Prohibition in Hiring Process
The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:
- The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
- All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
- During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
- You will not disseminate or disclose to any person any interview question.
Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.
Relatives of TTC Employees
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
