Communications Intern, Registrar's Office
McMaster University
Hamilton, ON
Department Description:
The Office of the Registrar provides a number of services to both prospective and current students and is the primary information source on enrolment, convocation ceremonies and important student dates and events throughout the year. The Office of the Registrar comprises 7 departments: Student Services, Student Financial Aid & Scholarships, Student Recruitment, Undergraduate Admissions, Student Records & Systems, Scheduling & Examinations, and Central RO Administration and has a staff compliment of approximately 70. This dynamic team works together to provide assistance to students from the beginning of their time at McMaster University until they graduate. Two of our departments (Student Services and Student Financial Aid & Scholarships) are currently looking to hire an enthusiastic communicator that will use a variety of specialized skills (such as website maintenance, social media marketing, and excellent written communication skills) to promote and support the marketing and communications plan for the Office of the Registrar.

Job Summary (JD1124):
Responsible for maintaining standards of excellence by providing accurate information and services to various persons, through a variety of communication mediums with a particular focus on electronic media including, but not limited to social media, websites or and online chat. Promote and support the marketing and communications plan for the department.

Purpose and Key Functions:
Communicate with applicants, students, parents, alumni, faculty and staff to explain the policies, procedures and services of the department using a variety of communication mediums.
Respond independently to inquiries that are specific in nature and require a broad knowledge of established policies and procedures.
Create and design a variety of documents such as marketing and communication pieces, website content, promotional ads, correspondence, procedure manuals, reports and minutes.
Proactively update communication mediums in a timely manner.
Troubleshoot with students on a number of web-based application systems including on-line registration and application systems.
Present at a variety of recruitment events internal and external to the University.
Collaborate with staff to plan, coordinate, and implement various communication projects
Write correspondence and respond to email inquiries, questions, and problems posed by students, applicants, alumni, and the general public.
Manage multiple student inquiries simultaneously through a demonstrated proficiency in on-line chat
Update and maintain information on websites and social networks.
Monitor website analytics and collect, verify, and input data into a variety of spreadsheets and databases.
Participate in regular staff meetings and provide specialized communication information.
Regularly maintain and update records and databases.
Remain current with frequent changes to software and multi-media mediums.

Ensure adherence to quality standards and procedures for short-term staff and volunteers.
Provide orientation and shows procedures to others.

Possess a general knowledge base about a variety of programs and services including, undergraduate programs, admissions processes, registration procedures/policies, financial aid and scholarship programs the navigation of the University computer system and others as applicable.
Be knowledgeable on a variety of policies and procedures regarding the completion of applications, verifying eligibility, checking status and requesting documentation.
Provide excellent student service, using a broad knowledge base to answer a variety of questions.
Understand the diversity within our target audiences (both prospective students and current students).
Well versed in a variety of communication platforms (online chat tools, social media apps, e-cards, and websites).
Understand the strengths of various communication options and effectively channel messages through the best medium.
Due to the nature of the work, there may be some flexibility in working hours and/or location.

How To Apply

To apply for this job, please submit your application online.

Employment Equity Statement

In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity. The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. The University seeks qualified candidates who share our commitment to equity, diversity and inclusion. While all qualified candidates are invited to apply, we particularly welcome applications from women, persons with disabilities, First Nations, Métis and Inuit peoples, members of visible minorities, and LGBTQ+ persons. Job applicants requiring accommodation to participate in the hiring process should contact the Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247) or the Faculty of Health Sciences Human Resources office at ext. 22207 to communicate accommodation needs.

Full/Part Time