Specialist, Systems Support
Summerside, PE
Nature & Scope of Position
Responsible for maintaining and contributing to the technical design, planning, implementation of mission critical enterprise systems. Serves as a 2nd level technical expert in the area of system administration for complex operating systems. Recommends the redesign and configuration of operating systems and system applications. Investigates and analyzes feasibility of system requirements and develops system specifications.
  • Monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained.
  • Assists with development of new system & application implementation plans, and testing procedures to ensure operational reliability. Train helpdesk staff in use of new software and hardware.
  • Initiate root cause analysis and leads 2nd tier problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
  • Owns PC greening process – tracking, planning and deployment of new & replacement systems.
  • Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.
  • Monitors data center and enterprise systems operation including hardware, software (Linux, Microsoft Active Directory, etc.) and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection system.
  • Stays current with technological developments in systems administration technology and recommends use of new technology.
  • Frequent early and late hours are required to meet time lines, provide off hour upgrades and maintenance and respond to emergency situations. Position is on-call to support systems or network problems.
Position Requirements

  • Post-Secondary education in Computer Science or Computer Networking Technology & at least five years’ experience with IT Operations in a fast pace demanding global environment.
  • Experience training technical staff.
  • Experience with Windows Server 2008/2012 networks in WAN environment which includes Active Directory, DHCP, DNS, etc.
  • Knowledge and experience working with varied centrally controlled software packages and platforms including but not limited to: Storage Area Network (SAN), Virtual environments (VMWare, VirtualBox, etc.), Cisco switches, router & firewall technologies, data defense systems (antivirus consoles, web/socks proxies, IPS/IDS, malware & PUA).
  • Linux experience would be considered an asset.
  • Extensive knowledge and experience with data backup systems & concepts.
  • Experience in a related industry
  • Experience in a leadership position
  • Effective time management and organizational skills
  • Effectively communicate in a professional manner
Working Environment:
 Must be willing to walk to various areas throughout the facility throughout the day
 Must wear standard personal protective equipment (PPE) as required
 Must be able to lift components weighing up to 50 lbs. on and off shelving
 Must be able to spend extended periods of time working at a computer or on the phone
 Work overtime when required