Specialist, Systems Support
StandardAero
Summerside, PE
The Specialist, Systems Support primarily installs, configures, tests, troubleshoots, repairs and maintains personal computers, printers, barcode readers, local area networks (LAN s), private branch exchanges (PBXs) and related software and hardware to keep new and existing systems operational. Provides technical assistance to system users.

Immune Specific Accountabilities

 Recognizes and understands flight/product safety critical parts and processes.
 Responsible for immediately reporting flight/product safety concerns.
 Participates in proactive risk analysis of flight/product safety critical parts and processes.
 Recognizes and understands the Just Culture policy.

Specific Accountabilities

 Receives and installs PC hardware and peripheral components such as monitors, keyboards, printers, and disk drives, etc.
 Loads specified PC software packages, such as operating systems, word processing and spreadsheet applications, etc. in accordance with company policies and procedures.
 Performs advanced troubleshooting in person and via telephone concerning PC operation; diagnoses system hardware, software and computer problems based on knowledge of system operations; installs, troubleshoots and coordinates repairs of bar code readers.
 Coordinates the repairs to any personal computer and/or peripherals with major manufacturers/suppliers ensuring warranty provisions apply.
 Dismantles hardware hook-ups, moves hardware to new locations and reconnects hardware to newly installed cabling.
 Maintains and administers the telecommunications systems, including Private Branch Exchange (PBX), Call Management (CMS) and Voice Messaging systems (VMS); oversees installation of systems, including equipment and cabling.
 Liaises with telecommunication service providers to report trouble and enable speedy resolution to functional problems and system outages.
 Responsible for telecommunications equipment and network services needed to satisfy business requirements for video conferencing.
 Diagnoses and locates equipment faults and adjusts, replaces or repairs telecommunications equipment.
 Provides on-going evaluation of system performance on local area network and telecommunication systems and offers recommendations for changes and/or enhancements.
 Responsible for the daily operation and function of local/wide area network operations such as setting up new users, installation of hardware, diagnosing and resolving hardware and software problems, ensuring proper file server operation and file backup.
 Maintains a personal computer inventory database and telephone equipment database to ensure all personal computer and telephone resources are accounted for; maintains a software library of all SBU-owned personal computer-based software, ensuring compliance with all software licenses and copyright laws.
 Responsible for observing all applicable safety requirements and reporting immediately any unsafe practices/conditions.
 Carries out special projects as assigned.

Position Requirements

Technical Requirements

 Thorough knowledge of currently employed operating systems.
 Ability to read, understand and interpret blueprints.
 Familiar with basic electronics.
 Good planning, organizational, analytical, decision making, oral and written communication skills.
 Working knowledge of PC's in the current company operating system environment.
 Regularly required to sit for prolonged periods.
 Regularly required to stand, walk, bend, push, pull, crouch, crawl and/or climb for prolonged periods.
 College diploma in computer science; or equivalent.

Background Information

The typical minimum level of education to perform this job competently is equivalent to high school graduation and completion of a diploma training program at a college or technical school. The person requires an ability to understand, utilize and communicate specialized information in speech and written text. This specialized training is often formalized and recognized by a specific certificate, diploma or license.

Directly/indirectly related work experience representing continuous learning and required for someone to perform this job competently is one to three years.

Ongoing work assignments typically have clearly defined goals, but no (or minimal) direction with respect to what action steps to follow. The incumbents education, training, and previous experience will help ensure that the goal of the assignment can be clearly defined and understood (even if that means just knowing what relevant questions to ask), but the required/optional approaches to achieving the goal will often remain unclear, undefined and/or untested until the work assignment is well underway.