Manages a group of IT professionals (technical and/or web support team) engaged in the provision of learning technology support services. To this end, and in collaboration with the Director, the position plans, organizes controls and evaluates operations, establishes plans, procedures and service standards and ensures the team has the human, financial and technical resources required to deliver and support efficient services. Is responsible for the systems and applications on which the service business operations are completely dependent. In collaboration with the Director, the position is accountable for the short and long-term planning, evaluation and overall maintenance and management of information systems within the assigned faculty/service.
The University has been recognized as one of the National Capital Region’s top employers in 2018. The main campus, located at the heart of Ottawa’s downtown core, gives you access to a range of services, including fitness facilities and popular food outlets. As an employee, you will be working in a multicultural environment that fosters diversity, inclusion, respect and appreciation. To encourage you to feel at home, the University has created a work environment that promotes health and well-being and facilitates a healthy work-life balance.
Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength are the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome.
In a nutshell: working here is challenging and rewarding. It’ll bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all this minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.
In-depth theoretical and practical knowledge of educational technologies normally acquired through a Bachelor’s degree in a pertinent field and minimum of 10 years of related experience or an equivalent combination of education and experience;
Comprehensive knowledge and experience in the selection, implementation and maintenance of learning technology systems;
Demonstrated ability to interpret technology and market trends as a foundation for technology and educational product roadmaps;
Knowledge of best practices related to educational technologies IT service management;
Knowledge of the University’s business operations and priorities;
Experience in human resource management including hiring, supervising, coaching, and managing performance;
Experience in conflict management;
Experience in project management;
Excellent leadership and team building skills;
Excellent interpersonal and organizational skills;
Excellent written and oral communication skills; ability to present information in a clear and comprehensive manner to a wide range of audiences;
Superior analytical, evaluative and problem-solving abilities;
Ability to work autonomously and in a team environment;
Ability to manage multiple priorities and respect deadlines;
Bilingualism (oral and written).
Key competencies required at the University of Ottawa:
Planning: Organize in time a series of actions or events in order to achieve an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Be proactive and self-starting. Show availability and willingness to go above and beyond expectations whenever possible.
Service Excellence: Reflect a positive attitude, demonstrate competence and professionalism, treat members of the community with respect, exercise care, devote full attention and find solutions. (Visit the section "Useful links" on the home page to read the detailed definition).
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal. Accept and give constructive feedback. Adjust own behaviour to reach team goals.
All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents. The University of Ottawa is an equal opportunity employer. We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and members of visible minorities. If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.
Applications from employees belonging to the bargaining unit PIPSC will be considered first. Priority will be given to employees who have an entitlement as defined by their collective agreement or university policies. The University also accepts external applications, they will be selected in second place. Schedule with an average of 35hrs/week. Workshops offered by Leadership, Learning and Organizational Development that you have taken may be considered an asset if you apply for a position at the University. Don’t forget to list them on your CV. We thank all candidates for applying. We will only contact candidates selected for further consideration. Any information you send us will be handled respectfully and in complete confidence. Remember to upload a copy of your diploma(s) or a certificate of merit as well as a current version of your CV into the My documents section of your career profile (please include the job ID number, i.e. J0000-0000, in the title of your document).
I confirm that I have read and agree to the disclaimer below