Seeing beyond numbersº
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.
This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.
The incumbent is responsible for providing subject matter expertise and support to the team to ensure all control activities and critical tasks are completed accordingly and in a timely manner. This role includes analysis and review of several complex activities from different multiple internal teams for various products across multiple systems.
Provides subject matter expertise on various areas of control, including analysis of complex transactions for different products
Responsible for validating the daily control activities carried out by the designated individuals from the branches
Acts as a support lead in handling time sensitive and complicated tasks or activities
Liaises with various internal teams, including branches, to investigate any anomalies in specific branch activities, including reconciliation of certain GLs and internal accounts
Works with management to monitor and manage various department mailboxes and reports to ensure that all items are within SLA
Monitors escalated issues and provides progress report to impacted stakeholders or management
Works with management to address any process or control gaps and makes recommendations on any opportunities for efficiencies
Investigates any irregularities and discrepancies within the defined SLA
Assists in various daily and monthly reporting as required
Represents the team in various key initiatives and works closely with direct manager to ensure that any changes impacting the team are considered and addressed
Provides support on internal and external audits.
Maintains good working relationships with internal and external clients to better achieve the department's objectives.
Escalates and makes recommendations or resolutions about any inquiries or issues requiring immediate attention
Ensures that any deliverable is accurate, clear, complete, and compliant with internal and external audit and regulatory requirements.
Completes daily workload within strict timeframes and works with direct manager to address any issues or concerns
Submits recommendations to improve work processes to the direct manager
Participates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns.
Keeps abreast of legislation, policies, and procedures, which relate to products and services.
Participates in special projects and carries out any other similar or general task at the request of their manager or that may be required by their function.
University Degree in a related field and 2 years of related experience in a similar environment; or,
College Diploma and 3 to 5 years of related experience in a similar environment.
Bilingual (English/French) is considered an asset.
Solid knowledge of banking, deposits, VISA, Mortgage, Loans, Securities, and other lending or investment products.
Excellent attention to detail and accuracy.
Excellent communication skills (written and verbal) to communicate effectively with multiple partners across the Bank.
Able to work in a high volume environment with tight deadlines.
Strong organizational, time-management, and multitasking skills.
Highly motivated with a desire to succeed and progress.
Ability to work effectively with others as part of a team.
Intermediate to advanced skills in MS Excel and Outlook
Familiarity with using large and complex financial database systems; ability to learn inquiry functions in back office processing systems such as SIBL, T24 and CPS are assets.
Demonstrated ability in core and role specific competencies including teamwork, adaptability, customer service, innovation, and detail orientation.
Equity, Diversity & Inclusion
We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.
Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.
We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.