Sryas is a technology consulting company specializing in advanced business intelligence, data integration, application development, application support and Business Process Outsourcing services, headquartered in Boca Raton, FL, US. The ideas and passion of our team members and the ambitions of our customers drive our corporate philosophy and purpose.
As an end-to-end IT solutions provider, we set up smart teams who love challenges and think outside the box, to help our clients succeed. We continue to push the limits of our software solutions to ensure dynamic data integration, insight and decision optimization techniques for our customers.
We look for fun, intelligent, team players who believe in our values: customer focus, transparency, diligence, optimism, and agility to join our
CENTRE OF EXCELLENCE!
Summary:
The Production Operations Manager takes full ownership of Release Management and Incident Management. This role contributes to the overall strategy and manages complex issues within functional areas of expertise.
Responsibilities:
Bachelor’s degree in Information Systems, Information Technology, Computer Science or Engineering
Required skills:
Troubleshooting production problems
7 to 10 years of experience in Incident Management and Release Management
Basic Unix Skills and some Java experience (IBM stack preferable)
Take full ownership of Incident management (Centralizing tickets, Triage, Resolution, Communication and Coordination)
Take full ownership of Release management (Participates in Go-NoGo calls, Release Notes, Working closely with deployment managers)
Experience in Automation of build scripts for deployment (nice to have)
Experience in monitoring production interfaces and services
Ensuring all project documentation matches what is being delivered with quality
Provides leadership and works with cross-functional teams across Bell in Deployment, Release Management, QA, and Support (including normalization)
Strong conceptual strength, strategic thinking, problem solving, technical, and analytical skills
Strong written and verbal communication skills
Desired experience: 10 to 12 years
Significant assets:
Strong interpersonal and leadership skills
Project Management experience
Ability to quickly comprehend the functions and capabilities of new technologies
Participates in the preparation of long-range systems plans and assure that they are in concert with business objectives and goals
Supports projects in all phases of development and implementation—design, development, unit and integration testing, QA, and implementation
Keeps up-to-date with emerging technologies and promotes their use
Good-to-have skills:
Experience in MDM-based skillset, background data modelling, metadata model and real data model, and product bundling
Sryas offers the dynamics and excitement of working in a startup environment, a leading Center of Excellence with top of the line technology and innovation.
Sryas is an equal opportunity employer and values diversity in its workforce. We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
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