Service Director – Sun City Ford
Southern Alberta | Full-Time, Permanent
$90,000–$110,000 annually + Benefits + Pension
Sun City Ford is looking for an experienced Service Director to lead our Service Department and drive performance, customer satisfaction, and team development.
This is a leadership role for someone who knows dealership fixed operations, expects accountability, develops strong employees, and understands how to build a profitable service department without sacrificing the customer experience.
What We’re Looking For
· Minimum 5 years of automotive service experience
· Proven dealership leadership or management experience
· Strong track record of outstanding customer service
· Ford dealership experience is a strong asset
· Demonstrated ability to coach, develop, and hold employees accountable
· Strong understanding of labour sales, gross profit, productivity, efficiency, CSI, and customer retention
· Ability to manage a fast-paced service operation and make decisions based on results
· Strong communication, organization, and problem-solving skills
Key Responsibilities
· Lead the overall performance of the Service Department
· Coach and develop Service Advisors, technicians, and support staff
· Drive customer satisfaction and retention
· Monitor labour sales, gross profit, productivity, efficiency, and departmental KPIs
· Improve workflow, scheduling, and shop capacity
· Recruit and retain strong employees
· Maintain Ford standards and warranty processes
· Build a culture of accountability, professionalism, teamwork, and continuous improvement
· Work closely with Parts, Sales, and dealership management to achieve overall dealership goals
Compensation
$90,000–$110,000 annually, based on experience and qualifications.
Sun City Ford also offers:
· Comprehensive benefits package
· Pension program
· Paid vacation
· Ford training and professional development
· Long-term career opportunity with an established Southern Alberta Ford dealership
Are You the Right Fit?
We’re looking for a leader — not simply a manager.
If you have built strong teams, improved customer satisfaction, driven departmental performance, and know how to create accountability in a dealership service environment, we want to speak with you.
Apply today through Indeed with your resume and a brief summary of your dealership leadership experience.
Only candidates selected for an interview will be contacted.
Pay: $90,000.00-$110,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
