About Us
At Mr. Handyman of West Calgary, we are a tight-knit team dedicated to delivering high-quality home improvement and commercial maintenance services. We operate in a fast-paced environment where collaboration is key. We believe in an open-door policy and truly care about your growth, because we only succeed when you succeed. If you thrive in an energetic setting and love supporting a team to achieve a common goal, you’ll fit right in.
The Role
We are looking for a reliable, proactive Customer Service Representative to join our team. As the first point of contact for our customers, you’ll play a critical role in keeping our daily operations running smoothly. You will work in a supportive office environment to manage schedules, assist customers, and keep our technicians busy.
What You’ll Do Daily
- Customer Communication: Answer incoming calls, respond to emails, and handle online inquiries promptly and professionally.
- Outreach & Follow-Ups: Conduct proactive outreach calls to clients and follow up on estimates and completed jobs.
- Scheduling & Dispatching: Manage and optimize the schedules for our field technicians using ServiceTitan.
- Estimates & Pricing: Provide rough, over-the-phone project estimates using our established price guides.
- Account & Issue Management: Handle customer complaints with empathy and professionalism, and manage relationships with our commercial accounts.
- Administrative Support: Utilize the Microsoft Office Suite (Word, Excel) to maintain accurate records and support office workflows.
What You Bring to the Team
- Experience: Minimum of 2 years of experience managing customer profiles or working in a dedicated customer service/administrative role.
- Industry Knowledge: Experience in the construction, trades, or home renovation industry is a major plus, but not required.
- Tech Savvy: Strong proficiency with the Microsoft Suite (Word, Excel). Experience with ServiceTitan is an asset, but we will fully train the right person on our CRM and other internal software.
- Skills: Exceptional communication skills, strong problem-solving abilities, and a knack for staying organized in a fast-paced environment.
Ready to join the Mr. Handyman team? Apply today!
Pay: $22.00-$25.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Ability to commute/relocate:
- Calgary, AB T2E 6M6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have any knowledge/experience with the construction industry? If not, are you willing to learn?
Experience:
- Customer Service: 2 years (required)
Location:
- Calgary, AB T2E 6M6 (required)
Work Location: In person
