Spa Operations Coordinator / Spa Supervisor
Damara Day Spa – Fallsview Casino Resort, Niagara Falls, ON
Full-Time | Leadership Opportunity
Damara Day Spa, located within Fallsview Casino Resort, is seeking an experienced, highly organized, and motivated Spa Operations Coordinator/Supervisor to oversee the daily operations of our luxury spa.
This is an excellent opportunity for a proactive leader who enjoys taking ownership, improving systems, leading a team, and contributing to the continued growth and success of the business.
Key Responsibilities
- Oversee the daily operations of the spa and front desk to ensure smooth and efficient service.
- Lead, coach and support reception staff, spa attendants and therapists.
- Deliver exceptional guest experiences while maintaining the highest standards of customer service.
- Coordinate therapist schedules and maximize treatment room utilization.
- Monitor bookings, rebooking rates, retail sales and overall spa performance.
- Prepare and maintain daily, weekly and monthly operational reports.
- Maintain invoices, supplier accounts and vendor information.
- Follow up on outstanding payments and ensure accurate documentation.
- Assist with payroll preparation and employee timekeeping.
- Coordinate employee onboarding, contracts, orientation and personnel files.
- Organize ongoing staff training and professional development.
- Schedule and facilitate monthly team meetings.
- Ensure compliance with Health & Safety policies and workplace standards.
- Monitor inventory levels and coordinate product ordering with suppliers.
- Maintain treatment room standards and operational procedures.
- Resolve guest concerns professionally and efficiently.
- Assist with recruiting, interviewing and onboarding new team members.
- Identify opportunities to improve efficiency, guest satisfaction and profitability.
- Research industry trends and bring forward innovative ideas to increase revenue, improve operations and grow the business.
- Work closely with ownership to implement new initiatives and achieve business goals.
Qualifications
- Previous experience in spa, hospitality, hotel or luxury service management.
- Leadership or supervisory experience is required.
- Strong organizational, administrative and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and take initiative.
- Strong attention to detail and excellent time management skills.
- Experience with Microsoft Office and spa booking software.
- Knowledge of payroll processes, scheduling and basic business reporting is an asset.
We Are Looking For Someone Who
- Takes ownership and accountability.
- Is proactive rather than reactive.
- Leads by example and inspires others.
- Enjoys solving problems and improving systems.
- Has strong business awareness and attention to detail.
- Brings fresh ideas to help grow the business.
- Thrives in a fast-paced luxury hospitality environment.
- Is looking for a long-term career with opportunities for growth.
What We Offer
- Competitive compensation based on experience.
- Opportunity to play a key leadership role in one of Niagara’s premier luxury spas.
- A supportive, professional and growth-oriented work environment.
- Career development and advancement opportunities.
- The opportunity to make a meaningful impact on the future growth and success of the business.
If you are passionate about luxury hospitality, operational excellence and leadership, and are looking for an opportunity to grow with an established spa, we encourage you to apply.
Pay: From $47,000.00 per year
Benefits:
- Flexible schedule
- On-site parking
- Store discount
Work Location: In person
