Bi-Weekly Hours: 45.0 hours bi-weekly / Days, Evenings and possible weekends.(Commencing Immediately until July 2022 with Possible Extension)Health PEI values the different ideas, perspectives and backgrounds that a diverse, equitable and inclusive work-place culture can bring. Not only does this help us deliver better outcomes, more innovation, but it also creates a safer space for our patients when our employees are more reflective of the communities we serve. It is important for us to create an environment where our employees are comfortable bringing their authentic selves to work and challenging the status quo to make Health PEI a better more inclusive employer and healthcare system. We recognize we have more work to do but finding intentional ways to grow our understanding and support of those who have faced barriers due to accessibility, ethnicity, ancestry, gender identity, age, sexual orientation, language or other grounds is a key priority for us. We encourage underrepresented groups to join our team, be yourself, and help us achieve our vision of for an inclusive workplace and healthcare system.The Medical Secretary 2 is responsible for working independently as well as in a team environment in a very fast paced environment for a variety of administrative functions that support the smooth and efficient operation of the QEH Internal Medicine Clinic. Duties will include but not be limited to: - working with frequent interruptions and acting as the first point of contact for all visitors to the clinic either face to face, by telephone or by email. Must have the ability to efficiently identify what information is needed and direct inquiries to the appropriate area;- computerized registration/check-in of all patients upon arrival. Must be able to retain knowledge of the complexity of scheduling and use of the electronic medical record (EMR) to schedule multiple patient appointments (both internal and external) using CIS computerized scheduling;- communicating telephone messages (written or verbal) and receiving and distributing mail to appropriate staff. Must have the ability to efficiently identify what information is needed, locate any resources, prioritize and share that information;- communicating effectively with patients and/or their family members in person or by telephone to obtain accurate information while ensuring that the information is managed in a confidential manner in agreement with the confidentiality policy;- documenting correspondence in patients' medical records;- problem solving and working independently as well as communicating calmly and courteously under pressure while showing empathy for patients yet remaining tactful, respectful and professional;- displaying initiative and well developed organizational, time management and decision-making skills while dealing with all aspects of the clinic;- composing routine correspondence (memos and letters), photocopying, taking minutes, assisting with presentations and maintaining an up-to-date filing system; and other duties as required.
Minimum Qualifications: - successful completion of a recognized Medical Support Services Program, Secretarial or Office Studies Program with a specialized course in Medical Terminology;- considerable experience in secretarial related work in a clinic environment is required;- must have the ability to multitask and be able to maintain a positive attitude while working in a fast-paced office;- must be proficient working in a computerized environment that includes scheduling, word processing, email and spreadsheets/databases;- typing speed of 50 words per minute, net of errors;- excellent written and verbal communication skills;- a good previous work and attendance record.Other Qualifications: - experience in an internal medicine clinic environment will be considered an asset; - additional relevant education and experience will be considered an asset.Important Notes: Covid-19 Immunization: Notice to all External Applicants. All new hires are required to provide proof of Covid-19 vaccination before their start date as per Health PEI’s Covid-19 Immunization and Management Policy. In the event that a new hire is unable to be vaccinated as a result of a medical exemption, you will be required to submit supporting documentation to Employee Health / Wellness and Safety.Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.Successful applicants are expected to complete the term of temporary assignment unless appointed to a permanent position.