Canvas, a vibrant and dynamic urban hotel, seeks a passionate Manager on Duty Manager to join our lively team. As Manager on Duty, you'll ensure guests feel welcomed, valued, and inspired during their stay. You’ll lead by example to uphold our commitment to exceptional service and guest satisfaction.
Benefits:
- Competitive salary
- Career growth and development opportunities
- Health benefits package
- Discounts on hotel stays
- A dynamic and inclusive work environment
Key Responsibilities:
- Oversee front desk operations: check-in/check-out, reservations, and guest inquiries.
- Coordinate with departments for seamless guest experiences across housekeeping, maintenance, and food and beverage services.
- Train and motivate staff to deliver personalized and extraordinary guest experiences.
- Anticipate and address guest needs promptly, resolving issues to ensure satisfaction.
- Provide coverage as necessary, including breaks, late arrivals, and absences.
- Participate in room inspections to ensure cleanliness and maintenance standards.
- Coordinate group arrivals and departures.
- Assist with planning and executing coaching sessions as needed.
- Maintain and restock supplies, informing management of necessary orders.
- Stay informed about local attractions, events, and dining to recommend to guests.
- Uphold Canvas's standards of cleanliness, safety, and hospitality.
- Manage inventory of vacancies, reservations, and room assignments.
- Perform other duties as assigned.
Requirements:
- Minimum 2 years’ experience in Front Office/Guest Services; Hilton experience is a plus.
- Bilingual French / English is a plus.
- Hospitality Degree/Diploma or related discipline preferred.
- Proficiency in MS Word, Excel, PowerPoint, and Windows.
- Articulate, self-motivated, confident, and a positive team player.
- Strong communication, supervisory, guest service, and problem-solving skills.
- Effective sales skills for securing new business and upselling products/services.
- Ability to work well under pressure, detail-oriented, and excellent communication skills.
- Availability for evening, night, and weekend shifts as required.
Join our team and be part of an exciting environment where your passion and creativity will thrive!
Job Type: Full-time
Pay: $17.50-$19.75 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
Experience:
- Hotel: 2 years (required)
Work Location: In person
