Come join our team at Novella!
Company Overview: Novella at Collective is a wedding and event venue renowned for its sophisticated charm and unparalleled service. Nestled in an elegant and accessible location, Novella at Collective provides an ideal setting for a variety of events, from intimate gatherings and weddings and corporate functions. Our venue is designed to offer a seamless blend of modern amenities and timeless elegance, ensuring every event is a memorable experience. The word Novella means a story and every event is a part of a different story in someone’s life! Whether it’s a milestone, celebration, or a love story, we love that we get to be apart of it with our clients!
Please note: This position is event-based and requires regular evening and weekend work to support weddings and special events.
CORE VALUES:
- Trust is our foundation.
- Customer Centricity is our compass, guiding every decision.
- At the heart of everything we do lies an unwavering passion.
- We pursue excellence is all that we do.
- Attention to Detail is our guiding principle, no detail is too small to mind.
Key Responsibilities:
Sales
- Proactively solicit new business and create sales opportunities during client meetings, site visits, and events to drive future growth.
- Prepare accurate and detailed quotes based on client needs, ensuring clarity and alignment with their event vision and budget.
- Draft, manage, and finalize contracts, making sure all terms, services, and client expectations are clearly documented and agreed upon.
- Maintain thorough and organized records of all event details, changes, and communications to ensure seamless planning and execution.
- Think of new, unique, and creative ideas to attract and engage customers, enhancing brand visibility and reputation.
Customer Service
- Understand the requirements for each event and work directly with onsite clients.
- Communicate with clients to ensure details for events are accurate and complete.
- Responds to and handles guest problems and complaints.
- Ensure guest satisfaction after the event by asking for feedback.
Event Execution
- Plan, prepare and organize for onsite events.
- Record event information and customer communication on standard checklist.
- Communicate all relevant events details to other employees and involved departments to ensure all customer requirements are met.
- Manage and oversee events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff and organizing vendors (ex: caterers).
- Manage customer relationships throughout the event responding with a sense of urgency, as well as organizing arrangements as they relate to events i.e., set-up and execute.
Event Review
- Meet with Venue Manager and other staff to review the event contract and general plan
Billing
- Ensure billing accuracy by capturing all event details, including day-of-event requests and last-minute additions.
- Generate and send invoices promptly in accordance with company policies and contract terms.
- Process payments accurately and efficiently, ensuring proper documentation and record-keeping for financial reporting.
PERSONAL SKILLS
Trust:
- Reliability: Consistently delivering on promises and meeting deadlines.
- Integrity: Maintaining honesty and transparency in all interactions.
- Accountability: Taking ownership of actions, decisions, and their outcomes.
Customer Centricity:
- Empathy: Understanding and addressing the needs and concerns of clients.
- Adaptability: Tailoring services to meet the unique preferences of each client.
- Responsiveness: Providing timely and effective communication and support to clients.
Passion:
- Enthusiasm: Bringing energy and excitement to every project.
- Creativity: Generating innovative ideas and solutions to enhance events.
- Commitment: Demonstrating dedication to achieving the best possible results.
Excellence:
- Attention to Quality: Maintaining high standards in all aspects of work.
- Continuous Improvement: Seeking opportunities for growth and development to enhance skills and services.
- Professionalism: Upholding a polished, respectful, and client-focused demeanour at all times.
Attention to Detail:
- Meticulousness: Ensuring every detail is thoroughly checked and perfected.
- Organizational Skills: Managing all aspects of an event with precision and clarity.
- Problem-Solving: Identifying and resolving issues quickly to ensure seamless execution.
REQUIREMENTS:
- Flexible schedule with the ability to work daytime hours Monday to Friday, evenings and weekends (to be available during events)
- Must possess a driver’s license in good standing and access to a vehicle.
QUALIFICATIONS
- Diploma or certificate in hospitality, event management or related field
- Minimum 1 years of experience in event execution.
- Understanding of process and dynamics.
- Experience on understanding event floor plans and layouts
- Knowledge of Room Set Ups
- Excellent customer service and relationship building with a high degree of professionalism and dedication
- Demonstrate strong interpersonal skills.
- Proficiency with computers
- Excellent verbal and written communication skills
- Detail-oriented and extremely organized
- Creative aptitude and understanding of event trends
- Tech-savvy and quick to learn new apps, software and online platforms
We would like to thank all applicants in advance for their interest in us; only those selected for an interview will be contacted.
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Flexible language requirement:
Experience:
- event management: 1 year (preferred)
Work Location: In person
