Full-Time Retail Sales Associate
Scoop + Laine Collective | Fort St. John, BC
Full-Time | Retail Sales, Inventory, Merchandising + Content
About Scoop + Laine
Scoop + Laine Collective is a locally owned women’s consignment boutique built around great style, thoughtful curation and a genuinely welcoming shopping experience.
Because we’re a consignment boutique, no two days — or even two racks — are exactly the same. New inventory arrives constantly, trends change, displays evolve and there is always something happening behind the scenes to keep the store organized, beautiful and exciting to shop.
We’re looking for a Full-Time Retail Sales Associate who wants to become an important part of that.
This is more than a traditional retail position. You’ll work with customers, inventory, consignment, merchandising, product knowledge, social media and content — and for the right person, there is room to grow into greater responsibility within the business.
The Role
A typical day at Scoop + Laine can take you through many different parts of the business.
You might start the morning processing new inventory, help a customer put together an outfit, reorganize a display, research a brand you haven’t seen before, photograph new arrivals for Instagram, film a quick piece of content, complete a transaction, steam a rack of clothing and help prepare tomorrow’s merchandising.
We’re a small team, so we work collaboratively and everyone contributes.
We’re looking for someone who enjoys that variety and doesn’t need every hour of their day mapped out for them.
Who We’re Looking For
We’re looking for more than someone who enjoys clothes or has worked in retail before.
We’re looking for someone who takes ownership of their work.
You’re the type of person who notices when something needs to be done and takes care of it. You don’t need a manager beside you to stay productive, and you’re comfortable deciding what needs your attention first when several things are happening at once.
You genuinely enjoy working with people. You can start a conversation, make someone feel welcome and offer help without making a customer feel pressured. You understand that great customer service isn’t about following a script — it’s about paying attention to the person in front of you.
You’re dependable, detail-oriented and someone others can trust with responsibility. If you make a mistake, you take ownership of it, learn from it and move forward. You’re receptive to feedback and want to become better at what you do.
You also take pride in your environment. A beautifully merchandised rack, an organized inventory room, an accurate transaction and a customer leaving genuinely happy all matter to you.
You’re also comfortable with the creative side of retail. Social media and content are an important part of how we connect with our customers and showcase what’s happening in-store. You don’t need to be a professional content creator, but you should be willing to learn, contribute ideas and participate in creating engaging content.
Experience in retail, customer service, hospitality or another fast-paced customer-facing environment is an asset, but initiative, reliability, judgment and willingness to learn matter just as much to us.
Product knowledge, brands and our consignment systems can be taught. We’re looking for the right person to teach them to.
What You’ll Be DoingCustomer Experience & Sales
- Provide warm, attentive and genuine customer service
- Welcome customers and assist with sizing, styling and product questions
- Build product knowledge and use it to confidently recommend merchandise
- Learn the brands, products and styles carried within Scoop + Laine
- Operate our point-of-sale system and process transactions accurately
- Confidently communicate store policies, promotions, rewards and consignment information
- Help create an environment where customers feel comfortable browsing, asking questions and returning
Inventory, Consignment & Merchandising
- Assist with receiving, reviewing and processing incoming consignment
- Support inventory management including pricing, tagging, organizing, tracking and maintaining accurate merchandise records
- Research brands and products when necessary to build product knowledge and assist with pricing
- Identify inventory discrepancies, tagging issues or misplaced merchandise and help resolve them
- Tag, hang, steam and prepare incoming merchandise for the sales floor
- Assist with markdowns, inventory rotation and expired merchandise
- Maintain organized racks, fitting rooms, displays, checkout areas and backroom inventory
- Replenish and return merchandise to the sales floor throughout the day
- Assist with visual merchandising and seasonal displays
- Help maintain the curated appearance and overall standard of the boutique
Social Media, Content & Marketing
Social media is an important part of how Scoop + Laine communicates with our customers and sells our constantly changing inventory. Creating and contributing to content is a regular part of this position.
You may be asked to:
- Help identify new arrivals, products, outfits and trends worth featuring
- Photograph and video merchandise for social media
- Assist with creating Instagram Stories, Reels and other short-form content
- Help style merchandise and outfits for photos and videos
- Contribute creative ideas for store content, promotions and campaigns
- Stay aware of relevant fashion, retail and social media trends
- Help communicate new arrivals, sales, events and in-store promotions
- Be comfortable participating in content when required
- Learn and maintain Scoop + Laine’s visual style, voice and overall brand presentation
You do not need previous professional social media experience, but comfort using social platforms, creativity and a willingness to participate and learn are important.
Daily Store Operations
- Complete opening, closing and daily operational duties as assigned
- Maintain a clean, organized and welcoming retail environment
- Answer customer questions in person, by phone and through store communication channels when required
- Work collaboratively with other team members to complete daily priorities
- Recognize what needs attention and take initiative without waiting to be asked
- Follow store policies, procedures and inventory processes accurately and consistently
What We Value
We care a lot about reliability, initiative and accountability.
We value team members who are:
- Dependable and punctual
- Friendly and confident communicating with people
- Self-motivated and productive
- Organized and attentive to detail
- Comfortable taking initiative
- Able to prioritize when several things need attention
- Creative and willing to contribute ideas
- Comfortable learning new technology and systems
- Receptive to feedback and coaching
- Able to work independently and as part of a small team
- Interested in learning and taking on greater responsibility
An interest in fashion, styling, merchandising, content creation or social media is a definite asset.
Physical & Scheduling Requirements
This is an active, hands-on retail position. Applicants must be comfortable standing and walking for extended periods, bending, reaching, moving merchandise and lifting and carrying boxes, clothing and store supplies.
This is a full-time position and requires reliable availability for scheduled weekday and Saturday shifts.
Opportunity for Growth
There is genuine opportunity for the right person to grow with Scoop + Laine.
This position has the potential to develop into increased responsibilities and eventually an Assistant Management role.
That opportunity will come from demonstrated reliability, leadership, initiative, sound judgment and becoming someone our team can confidently depend on.
We value promoting from within when the right fit is there and are looking for someone who wants to understand how the business works, contribute ideas, take ownership of their role and become an important part of where Scoop + Laine goes next.
How to Apply
Please submit your resume through Indeed.
We’d also love to hear a little about you. Include a short introduction telling us why you’re interested in joining Scoop + Laine and what you think you would bring to our team.
If you’re someone who likes staying busy, enjoys people, takes pride in doing things well and wants a role where you can learn, contribute, create and grow, we’d love to hear from you.
Pay: $18.25-$22.00 per hour
Benefits:
- On-site parking
- Store discount
Work Location: In person
