Our client is looking for a dedicated Configuration Management Analyst to join their team in Calgary, Alberta. This role supports the reliability of key business services by strengthening configuration management practices, improving data quality, and enabling informed operational decision-making. The ideal candidate is a detail-oriented and collaborative professional with strong analytical skills, the ability to manage and maintain accurate service data, and a commitment to driving consistency, quality, and operational excellence across service management practices.
Responsibilities:
Lead and support configuration management to ensure reliable IT services.
Maintain the CMDB, improving data accuracy, completeness, and integrity.
Develop and enforce configuration management standards, processes, and governance.
Collaborate with teams to identify, manage, and track configuration items throughout their lifecycle.
Administer ServiceNow tools, including Discovery and Service Mapping, and apply configuration controls.
Conduct audits, reviews, and reconciliations to ensure data quality and compliance.
Create and maintain process documentation, knowledge articles, and user guidance.
Provide training and support on configuration management practices and ServiceNow usage.
Develop reports and dashboards to monitor compliance, data health, and service performance.
Partner with change management teams to assess the impact of changes on services and configuration items.
Diploma or degree in Business Administration or Information Systems.
3–5 years of experience in service management, analytics, or a related role.
Hands-on experience with ServiceNow, including configuration management and service data administration.
Strong knowledge of configuration management principles, controls, and IT service management best practices.
Experience with audits, reconciliations, and data quality improvement initiatives.
Excellent written and verbal communication skills, with the ability to document processes and collaborate across teams.
Proven ability to analyze processes, identify improvements, and implement operational enhancements.
Understanding of change management and the impact of service changes on configuration items and business operations.
How to Apply:
To be considered for this contract role, click the “Apply Now!” link or by using the Robert Half mobile app. Download it on the App Store or get it on Google Play today!
Reference Number: 05000-0013459891
Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.
Only job postings for jobs located in Quebec appear in French.
© 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice .
