Job Description: Inside Sales Representative
Company Overview:
Chens Enterprises Corporation is a thriving food and non-food distribution company specializing in high-quality products, including our own private labels. We have a robust presence on major online retail platforms such as Amazon, e-commerce websites, Instacart and Shopify. We are actively seeking a motivated and customer-focused Inside Sales Representative to join our team, enhancing our customer engagement and driving sales growth.
Job Overview:
The Inside Sales Representative will play a crucial role in driving sales.
Key Responsibilities:
Inside Sales:
- Sales Strategy and Execution:
- Develop and execute effective sales strategies to achieve monthly and quarterly sales targets, maximizing revenue and market share growth.
- Engage with potential customers, address inquiries, and provide tailored product recommendations.
- Customer Relationship Management:
- Provide exceptional customer service by promptly responding to inquiries and resolving any concerns or issues.
- Establish and maintain strong relationships with customers, gaining insights into their preferences and feedback to improve our products and services.
- Focus on building a portfolio of customers to encourage regular purchases, acting as their dedicated account manager.
- Product Knowledge and Recommendations:
- Deepen product knowledge to offer tailored recommendations, assisting customers in making informed product selections.
- Leverage understanding of our product portfolio, including private labels, to guide customers and influence their purchasing decisions.
- Order Processing and Management:
- Handle order processing efficiently, ensuring accurate entry, order fulfillment coordination, and timely delivery to customers, along with effective customer care resolutions.
- Collaborate with the operations team to monitor order status and proactively address any order-related concerns.
Qualifications:
- Bachelor's degree in Business Administration, or a related field and/or applicable work experience.
- Proven experience in inside sales, or a related role, with a focus on customer interactions and product recommendations.
- Knowledge of online retail platforms such as WooCommerce, Amazon, Instacart, Shopify, Facebook, Instagram, and RED.
- Excellent communication and interpersonal skills, with the ability to understand and effectively address customer inquiries.
- Strong organizational and multitasking abilities to manage customer interactions and sales activities simultaneously.
- Self-driven with a passion for sales and the ability to initiate and develop necessary marketing activities to support business growth.
- Team player with a collaborative mindset.
- Previous experience with ERP systems is considered an asset.
Chens Enterprises Corporation is an equal opportunity employer. We thank all applicants for their interest, but only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $40,000.00-$50,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Work Location: In person
