If you are looking to work for a growing, global corporation that is focused on making meaningful improvements in the safety, affordability, and availability of the care medical professionals provide to their patients, then you should consider Fresenius Kabi.
Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition. Our products and services are used to help care for critically and chronically ill patients. We are committed to putting essential medicines and technologies in the hands of people who help patients and finding the best answers to the challenges they face. We are dedicated to a higher purpose "caring for life" which drives excellence in everything we do. Fresenius Kabi has a long history in clinical nutrition and is one of the world’s leading suppliers of lipid emulsions for parenteral nutrition with an exciting new portfolio.
We are an employer that works to build great leaders, teams and businesses. We know our employees are key to everything we accomplish, so we give them the freedom and resources to reach their potential and the opportunity to work with managers who care about their professional development. We value integrity, encourage collaboration, celebrate passion, reward creativity, and demand excellence — because our customers deserve nothing less and our customers are at the heart of every one of our goals.
As a part of Fresenius Kabi, you can enjoy an exciting career, a company culture based on a clear purpose and values, and the knowledge that your work makes a real difference. If you would like to learn more about us, we would love to hear from you.
We are currently looking for a Customer Service Representative to work at our Hospital Compounding facility in Mississauga.
Our site is located at:
FRESENIUS KABI HOSPITAL COMPOUNDING – 2400 Skymark Avenue
DESCRIPTION:
The Customer Service Representative is responsible for delivering industry leading customer service to customers both internal and external. This position is also responsible for maintaining an elevated level of organizational accountability to achieve customer satisfaction and perform job functions according to policies and regulations for the company.
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Answers the customer service toll free calls and directs inquiries to appropriate departments by using appropriate telephone manners and customer service best practices
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Processes customer orders by telephone, mail, email.
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Enters orders into SAP with accuracy and according to SOPs (Standard Operating Procedures). Responsible from order entry until the order is signed upon receipt of shipment.
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Communicates effectively with the Contracts Department for pricing updates and resolving product price discrepancies on orders
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Provides order status information and assists customers in all aspects of customer service and follow up (e.g., contract pricing discrepancies, customer complaints, lost shipments and researching
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of customer order discrepancies)
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Processes credit/debit memos/ Invoices accurately in SAP after ascertaining compliance with policy
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Communicates effectively to Supply Chain notification of orders, discrepancies on products shipped lost shipments, damaged shipments, and shipping documents
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Procures proof of delivery for order tracking, lost and damaged shipments, and online through shipping team.
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Communicates daily with the Supply Chain regarding customer backorders and products on stock allocation
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Processes customer product returns through SAP & warehouse according to the SOP (Standard Operating Procedures). This also requires interaction with Supply Chain, Finance and QA departments.
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Prepares Customer Master Maintenance Request forms on Word document for new customer accounts and changes
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Verifies daily the SAP order to cash cycle procedure according to the SOP
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Files orders, invoices, and correspondences in the appropriate customer files
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Assist in Master Batch second eye verification and collation
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Performs any other duties as assigned
QUALIFICATIONS
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Undergraduate degree or college diploma in a relevant discipline plus two years of related experience, or an equivalent combination of education, training, and experience
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Prior experience in the healthcare or pharmaceutical industry is preferred
SKILLS
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Excellent communication skills (written and verbal). Fluently bilingual in business English and French.
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Excellent customer service skills and the ability to collaborate with all levels both inside and outside the organization
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Strong computer skills in Microsoft® Office & SAP required
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Self-motivated and able to work with minimal supervision
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Strong attention to detail with the ability to multitask and handle fluctuating workloads
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Excellent organizational and problem-solving skills
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Excellent continuous improvement skills
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Proven ability to adhere to standards and procedures and maintain confidentiality
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Strong customer service/order desk experience with particular focus on customer satisfaction
The company is committed to meeting the accessibility needs of people with disabilities. Fresenius Kabi Canada & Calea Ltd. is dedicated to breaking down barriers to accessibility, preventing new barriers from arising and to meeting the accessibility requirements prescribed by the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any time please contact us.
