THE MISSION:
To be a welcoming face and voice to our visitors and callers. To efficiently direct calls, e-mails, faxes, website messages and text messages to appropriate internal parties
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The "Worry Pas Spirit" I have a positive, "glass-half-full" attitude and love making someone's day easier.
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Bilingual - I can easily pivot between French and English easily
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I enjoy helping others - I don't hesitate to provide assistance to my colleague when in need.
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I'm keen on serving superior customer service - in person, over the phone, or digitally - and believe in treating people the way I would want to be treated.
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This said, I can "shake off" the occasional tough call, and not let it ruin my day.
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I have good work references -I have made great connections with my previous/ current employers
Responsibilities
- Create a welcoming environment and make a good first impression of our company by greeting our guests and answering phone calls, e-mails, and DMs.
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Direct incoming calls, messages (e-mail, text, and from the web site) to the appropriate internal parties timely and professionally
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Timely address the needs of our walk-in guests' by identifying the right person for the to meet
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Keep up to date with all events in the staff calendars (absences, lunches, meetings) in order to direct calls, visitors, and messages correctly to ensure the wait times are minimal
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Manage incoming and outgoing mail and courier shipments
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Coordinate internal mail such as transferring documents between our offices
Qualifications
- 1-3 years of Experience in Adminstrative, or Client Facing roles.
Fluently Bilingual in English and French - - Communication, Reading, Speaking
- High School diploma
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Previous experience and hands-on knowledge in operating a phone system (We use 3CX)
Mulititasker, Friendly, and loves helping people
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Skills-
Bilingual
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Customer Service
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Data Entry
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English
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French
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Office Administration
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admin
About Vienneau Insurance Ltd / Assurance Vienneau Ltée
Leading New Brunswick based independent insurance broker. With experts in all lines of insurance, including: Home, Auto, Commercial, Surety, Life, and Group Benefits. Five NB locations to serve you better.
Are you interested?
- Monday to Friday
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8:30 - 5pm (Approx)
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Full time hours | Paid Weekly!
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Health & Dental Insurance after 3 months of employment
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Group RRSP 4% matching - 3 months of employment
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Paid Vacation, starting at 3 weeks
- Paid Sick Time | Wellness Program | Employee Assistance Program
Salary: $37,000 - $48,000 per year
