The University of Toronto Campus Community Police Services is searching for an experienced part-time/temporary Communications Operator. This position will be attractive to individuals who have previous experience as a police, ambulance or fire dispatcher and are interested in filling vacancies of a part-time/temporary nature resulting from the absence of regular employees due to illness or leave of absence and/or resulting from temporary operational requirements.
What it Means to Be a Member of the University of Toronto Campus Police:
The University of Toronto Campus Community Police Services is a special constable service operating under agreement with Toronto Police Services and Peel Regional Police Services. We are committed to delivering policing and security services that are sensitive to the needs of our community, through collaborative partnerships and teamwork. We are seeking talented individuals who can meet the challenges of community-based policing in Canada’s most diverse university environment and who represent its population.
maintain communication links with police, emergency and security personnel by providing initial response/direction to University emergency calls, including fire, medical, building maintenance, or public safety and contacting service providers as required;
answer telephone inquiries and initiate the appropriate follow-up action (e.g. requests for officer assistance, building maintenance problems, community complaints);
redirect calls to the appropriate departments or service as required;
prioritize incoming information received via telephone, intrusion and fire alarm systems and visitors requesting police assistance;
greet visitors to the St. George Campus Police station and redirect them as required;
monitor and operate a wide variety of technical security equipment (e.g. radio dispatch system, surveillance equipment, electronic fire-intrusion alarm systems, CCTV, computers and access control systems); and
maintain and update the Campus Police incident reporting and database system.
Minimum Education: You are a high school graduate who preferably has some post-secondary education.
Minimum Experience: Minimum 2-3 years of related work experience as a dispatcher or communications specialist within an emergency response, security or building management environment (some exposure to police/security environment is highly desirable). You will also be proficient in standard office computer applications (word processing, spreadsheets, databases and e-mail) with the ability to enter data accurately and understand complex systems; have an eye for accuracy and details; excellent communication skills, including the ability to extract pertinent information over the telephone quickly and accurately, particularly with regards to emergency situations; the ability to quickly prioritize incoming information and requests, exercise tact, diplomacy and discretion and maintain strict confidentiality.
Clearances: Must have no criminal convictions without pardon and be able to pass background checks conducted by the Toronto Police Services Board and receive clearance from the Ontario Provincial Police, the Royal Canadian Mounted Police and/or other jurisdictional authorities for access to CPIC and other restricted databases. Please note: these clearances are a condition of employment and must be maintained.
Testing: Must be able to pass the interview process, and written and psychological testing.
Union: This position is part of the Ontario Public Service Employees Union, Local 519.
Hours of Work: Part-time/temporary, 8, 10 and 12-hour rotating shifts in a 24/7 operation, 365 days/year.
Rate of Pay: $28.57/hour (when determining the rate of pay, consideration will be given to previous experience as a police, fire or EMS dispatcher)
Employee Group: OPSEU 519
Appointment Type: Budget - Casual
Pay Scale Group and Hiring Rate: Not Applicable to this Requisition
Job Field: Safety & Security
Job Posting: Dec 5, 2019
Job Closing: Dec 27, 2019, 10:59:00 PM