Health care coordinator
Equinoxe Lifecare
Montréal, QC

Company Profile

Les Soins pour la vie Equinoxe LifeCare is a Montreal-based health care management company providing a wide range of in-home, hospital and residence services including post-operative nursing care, senior care, palliative care, respite care. We also provide care management for our clients who require assistance in navigating the health care system.. We employ doctors, nurses, registered nurses assistants, PABs, osteopaths, physiotherapists, acupuncturists, social workers etc... We are dedicated to providing safe, compassionate comprehensive care while enhancing the quality of life for all our clients.

We require an Health care Coordinator to schedule and manage the health care services we provide to our clients from our head office 3 days a week (ideal would be: Monday, Wednesday and Friday 8:30am -5pm) and be available for occasional "on call" work from home.

Job Description

Duties include:

--Complete phone intake assessments for new clients and enter information in care management system.

--Coordinate scheduling of caregivers by selecting caregivers who have the appropriate skills to meet patient needs.

--Provide on-going support to caregivers regarding care issues that surface during service delivery.

--Convey information to replacement staff at end of shift.

–Update caregiver files on a regular basis (availability and skills).

–Provide on-going feedback to families regarding service delivery and continuous assessment of client satisfaction. Follow up outstanding client care issues.

–Ensure caregivers follow company policies and procedures.

Description of qualifications:

***Educational level: Collegiate or higher ***

***Years of experience related to the job offer: 1 to 2 years experience ***

--The successful candidate will be responsible, diplomatic and have a good, professional telephone manner and excellent customer service skills.

--Attention to details and follow-up and ability to learn and use our care management software program are essential. Must be at ease with new computer software programs and adapt easily. MS Office, Excel a must.

Impeccable French and English, spoken and written

Head Office located in Westmount, near metro Atwater

Job Type: Part-time