PRIMARY PURPOSE
Leads and responsible for cross-functional fleet maintenance improvement initiatives of the largest scope & highest risk to drive change through process optimization, fostering a culture of continuous improvement and quality management to result in measurable improvements.
Develops strategies and key improvement metrics for business efficiency, quality assurance/control, process transparency and standardization practices throughout the Fleet Maintenance.
KEY ACCOUNTABILITIES
Manages continuous improvement team and develops objectives and key results. Advises and establishes strategic improvement goals and KPIs with Senior Managers and Directors of Fleet Tech Support and Fleet Maintenance.
Manages complex research and analysis activities to measure the impacts and fallout of proposals and implementations from our Improvement initiatives and activities. Anticipates resistance to our Improvement initiatives and develops change management plans to address them.
Track improvement initiatives, departmental objectives and performance through the development of business specific KPI’s and monthly reports to manage the progress to plan.
Oversees the development of quality standards and leads quality assurance and Control programs. Reports and develops metrics for process deviations & non-conformance using various tools, such as workplace inspections and audits, red tag program for all Maintenance Programs and Policies.
Develop and administers Quality Management System in key areas of Maintenance’s operations, to ensure outcomes that meet customers’ needs and regulatory requirements.
Establishes and monitors program compliance to ensure Motor Vehicle Branch regulations and CMBC policy and procedures that Maintenance Staff understand and adhered too.
Establishes Takt-Times & Standard-Times, evaluates them against actual Cycle-Times, identifies actions to mitigate variance, as well as develops and implements quality control (QC) plans.
Implement, and maintain a comprehensive audit program for maintenance programs, systems, and assets. Ensure audit programs align with divisional strategy, regulatory requirements, and risk management frameworks.
Manages relationships with union executive, shop stewards/reps, garage management and other stakeholders to identify and resolve issues and find common ground to maintain partnerships required to support and move Improvement initiatives forward by demonstrating integrity through process consistency towards objectives and maintain agreements and partnerships. Liaisons and administers all TransLink’s Internal Audit department requests. Promotes TransLink’s Lean Academy and Leads
Anticipates customer needs and concerns and proactively develops solutions to meet those needs in an environment of conflicting demands and resource constraints, including pros and cons associated with recommendations.
Exercises judgement on all complex decisions assessing risk, apprising senior management of high-risk issues and providing recommendations to address in an often-contentious Labor environment.
Develops project plans, schedules and support the financial budget process. Manages effective use of resources and assets to meet project requirements and develops/analyzes quality assurance of reports and provide directions to address deficiencies.
Manages reporting exempt and unionized staff, including selection, development, coaching, performance management, assigning/reviewing work and all other people management practices.
