Job Overview
The Front Desk & Member Services Associate is the first point of contact for members and guests. This role is responsible for delivering a high-quality member experience while supporting daily gym operations, administrative tasks, cleanliness standards, and membership services. The position requires professionalism, reliability, and strong customer-service execution in a fast-paced fitness environment.
Key Responsibilities
- Greet members and guests professionally and consistently
- Manage front desk operations, including check-ins, inquiries, and issue resolution
- Process memberships, renewals, upgrades, and cancellations
- Handle POS transactions, payments, and basic cash reconciliation
- Enforce gym policies and ensure a safe, respectful environment
- Maintain cleanliness standards at reception, washrooms, and designated areas per shift requirements
- Perform scheduled operational tasks (opening, mid-shift, or closing duties)
- Answer phone calls, emails, and messages in a timely and professional manner
- Support trainers and management with administrative and operational needs
- Identify upsell and retention opportunities and escalate leads when appropriate
- Report maintenance issues, incidents, or member concerns to management
Qualifications & Requirements
- High school diploma or equivalent
- Previous customer service, reception, or retail experience preferred
- Strong communication and interpersonal skills
- Professional appearance and conduct at all times
- Comfortable handling payments and basic administrative tasks
- Ability to multitask and remain composed in a high-traffic environment
- Reliable, punctual, and detail-oriented
- Ability to follow procedures and take direction
- Availability for early mornings, evenings, weekends, and holidays as required
- Fitness or gym environment experience is an asset but not mandatory
Core Competencies (What Success Looks Like)
- Strong customer-service mindset
- Accountability and consistency
- Operational awareness
- Clear communication
- Team-first attitude
- Respect for policies and structure
Pay: From $16.60 per hour
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
