About Harmony Specialty Pharmacy
Harmony Specialty Pharmacy is a patient-focused specialty pharmacy dedicated to providing comprehensive support for patients receiving biologic and specialty medications. We work closely with physicians, clinics, pharmaceutical manufacturers, patient support programs, and payers to ensure seamless access to therapy and exceptional patient care.
Position Summary
Harmony Specialty Pharmacy is seeking a motivated and detail-oriented Registered Practical Nurse (RPN) to join our team as a Biologics & Access Coordinator.
In this role, you will support patient onboarding, biologic therapy coordination, and reimbursement navigation for specialty medications. You will serve as a key liaison between patients, healthcare providers, insurers, and patient support programs to help ensure timely access to treatment and positive patient outcomes.
The ideal candidate is compassionate, highly organized, and experienced in dermatology and biologic specialty medications.
Key Responsibilities Patient Care & Support
- Serve as a primary point of contact for patients initiating biologic and specialty therapies
- Provide patient onboarding and education regarding treatment, administration, adherence, and monitoring requirements
- Conduct follow-up assessments to monitor adherence, side effects, and therapy outcomes
- Escalate clinical concerns to pharmacists and prescribers as appropriate
- Maintain accurate, complete, and timely patient documentation
Reimbursement & Access Coordination
- Assist patients with navigation of public and private drug coverage programs
- Complete and submit reimbursement, prior authorization, Exceptional Access Program (EAP), and special authorization applications
- Coordinate with patient support programs, insurers, and government payers
- Monitor approvals, renewals, and coverage changes to help prevent treatment delays
- Follow up on outstanding documentation and reimbursement requirements
Physician & Clinic Collaboration
- Build and maintain strong relationships with physician offices and clinic teams
- Coordinate prescription renewals, laboratory requirements, and treatment documentation
- Communicate patient access updates and therapy status to healthcare providers
- Support clinics with biologic enrollment forms and reimbursement processes
Qualifications
- Registered Practical Nurse (RPN) in good standing with the College of Nurses of Ontario (CNO)
- 1–3 years of nursing experience
- Experience in dermatology and biologic specialty medications preferred
- Knowledge of Ontario Drug Benefit (ODB), Exceptional Access Program (EAP), Trillium Drug Program, and private insurance reimbursement processes preferred
- Strong organizational, time management, and communication skills
- Proficiency with electronic documentation systems and Microsoft Office applications
- Ability to work independently and collaboratively within a multidisciplinary team
Preferred Experience
- Dermatology patient care
- Specialty medications and biologic therapies
- Reimbursement and patient access coordination
- Patient support programs and insurance navigation
Location
In-Person – Hamilton, Ontario
Pay: $28.00-$32.00 per hour
Benefits:
- Extended health care
- RRSP match
Ability to commute/relocate:
- Hamilton, ON: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- CNO Membership (required)
Location:
Work Location: In person
