RPN: Staff Development & Quality Improvement Co-ordinator
Wellington Park Care Centre
Burlington, ON

Staff Development & Quality Improvement Coordinator

Are you an experienced Coordinator with a passion for serving Seniors? Do you pride yourself on quality and continuous improvement as well as developing others?

Making a difference in the world doesn’t always mean changing it from the ground up.

Sometimes making a big difference is about improving all the little things that make life special: making someone feel better, giving them something to look forward to, or connecting them to places and people that matter most.

We’re committed to ‘Making Every Moment Matter.’

As the new Staff Development & Quality Improvement Coordinator, you will oversee several quality improvement programs and act as the educational resources to managers and committees within the Home.

Reporting to the Executive Director, you will foster a culture of continuous improvement with a focus and emphasis on safety. You will be very familiar with all Residents First Initiatives and Co-chair the Quality Team Meetings and coordinate the Quality & Risk Management Program and Resident Quality Inspection Process (RQI).

In addition, you’ll be responsible for coordinating the staff development program in the Home that includes but is not limited to conducting mandatory in-services set out by the Ministry of Health in the Long Term Care Homes Act.

Succeeding in this role requires strong dedication towards relationship and team building. Our quality program is only as good as the relationship between our staff and our residents; you’ll ensure that our staff has everything that they need, and that residents receive everything they’ve come to expect from a quality and safety perspective.

You take pride in your work, and have the independence and drive to take the great work we do, and make it better.

More specifically, your responsibilities include:

  • In collaboration with the Leadership Team, develops and submits the Annual HQO Improvement Plan and Progress Report for the Home
  • Trains new staff on the RQI process and Abaqis interview questions and surveys
  • Utilizes the Health Quality Ontario website for resources to advance quality improvement activities
  • Ensures that all quality management and risk management related activities are reviewed, discussed and follow up actions identified as necessary
  • Monitors indicators on the public website of HQO and Your Health System
  • Communicates data analysis, trends, and quality improvement activities to Residents’ and Family Council
  • Works together with the Accreditation Coordinator to ensure all quality and safety standards for CARF accreditation are being addressed
  • Required to understand the nature and meaning of quality indicators used by the Home and to understand which indicators are publicly reported
  • Required to participate in the improvement of the indicators and achieve satisfactory results
  • Provide education on areas identified through the Quality Improvement Program as requiing further education
  • Develops and conducts mandatory in-service as set out in the Long Term Care Homes Act and legislation for all shifts
  • Guides all new nursing thought their entire nursing orientation
  • Conducts educational assessments and evaluations
  • Conducts annual education needs assessment
  • Conducts annual evaluation of staff development program
  • Maintains employee education records and oversees the e-learning platform
  • Utilizes external resources and makes recommendations to the Executive Director regarding all resources for staff development


Ideally, we are seeking someone with experience in Nursing as a Quality Lead with the ability to train and develop staff.

· Nursing education or related program or current certificate of competence from College of Nurses or extended work experience in Long Term Care

· Comprehensive knowledge of healthcare practices, trends, and issues in long term care and impacts on other heathcare sectors/communities at large

· Management experience in long term care (LTC)

· Excellent written and oral communication skills

· Excellent knowledge of Quality/Risk Management philosophies and programs

· Good understanding of the RAI-MDS 2.0 process and CIHI indicators

· Relevant computer applications and knowledge of legislation

· Experience in adult education at the college or university level

We are committed to maintaining a safe and healthy work environment, in accordance with industry standards and in compliance with legislative requirements, which includes taking steps to prevent/minimize occupational injury and illness.

We are also committed to meeting the accessibility standards set out in the Accessibility for Ontarians with Disabilities Act, 2005, including making accessibility an integral part of recruiting, hiring and supporting employees with disabilities. If you require assistance during the interview process, please let us know.

Job Type: Full-time

Experience: 2+ years in Long Term Care as an RPN

  • adult education/training: 2 years (Preferred)
  • Quality Management: 2 years (Preferred)


  • Burlington, ON (Preferred)

Job Type: Full-time