Overview
The Operations Manager is responsible for overseeing the management and guiding operational activities of all programs across the organization. This role ensures the successful implementation, coordination, and continuous improvement of programs to enhance overall efficiency and effectiveness within the business.
This post will be closed by September 10, 2024, and interviews will be held on September 12 & 13, 2024.
We thank all who applied, however, only qualified candidates will be contacted.
Responsibilities
Talent Manager/Coach and Relationship
- Responsible for the screening, recruitment, and hiring of site managers, management level employees, and employees during peak hiring times
- Will work towards establishing a diverse workforce reflective of the broader community by identifying and working to remove barriers to access.
- Will recognize and remediates barriers to advancement faced by members of equity-deserving groups.
- Will work proactively to establish and maintain communication with leadership across Summit and its partners, to build and sustain high-level relationships and facilitate cooperation and deliver meaningful results that contribute to attaining strategic objectives.
- Ensures site managers understand and accurately staff their campuses to meet licensing regulations.
- Lead, supervise, mentor, and develop a multidisciplinary team.
- Oversee the implementation of professional development opportunities.
- Oversee employee access to grants, professional development and educational opportunities.
- Build and maintain relationships with facility operators/owners, outside contractors and government agents.
- Work within an Operations Team to create a cohesive vision across the organization.
- Maintain a positive, safe and respectful workplace environment.
Management
- Oversee the management of the Summit Kids campuses.
- Review and create policies and procedures to address deficiencies or changes.
- Conduct regular site visits to ensure Quality Assurance
- Conduct escalated site visits for enforcement of action plans regarding non-compliance/critical incidents, complaints, and parent concerns.
- Work with site managers to report non-compliances, complaints and critical incidents to Children Services. Inform senior management of any non-compliance, complaints and/or critical incidents
- Create tools, forms, and processes for the administration of campuses.
- Oversee and run weekly Campus Lead meetings with site managers.
- Work with site managers to report all WCB claims and inform senior management of incidents.
- Conduct investigation of WCB incidents and develop action plans or changes.
- Review, develop, implement and enforce Summit Standards, including programming, classroom management, behaviour management, and team management
- Audit of all facilities at least once per month.
- Oversee and assist in the planning and facilitation of campus and facility-related events.
- Assist administration in the facilitation of company events.
Financial
- Will develop and manage regional budgets
- Will analyze the financial reporting to track financial performance and identify areas for improvement
- Will engage in cost management to implement and devise strategies to control costs and optimize spending
- Will identify areas in which the company can optimize revenue generation
- Will identify opportunities for financial performance improvement and implement action plans to achieve financial efficiency and profitability.
Strategic
- Will provide high-level support and operational advice to the Director of Operations.
- Will contribute professional and managerial expertise to the plans, objectives, solutions, policies and procedures.
- Support company initiatives.
- Create yearly operational budgets including staffing for approval.
- Overseeing compliance of child care licensing, health and fire.
- Oversee maintenance and upkeep of the facilities.
- Oversee all records related to the programs (paper and digital).
- Lead planning for assigned areas and assist the Director of Operations in developing and implementing strategic plans.
Results
- Ensure campuses are Licensing, health and fire compliant.
- Programming is of award-winning calibre.
- Increased employee satisfaction and retention.
- Increased customer satisfaction and retention.
- Increase campus utilization and further company growth.
- Ensure campuses are operating within budget.
- Attain financial balance through increased profitability, revenue growth and cost optimization.
- Attain strategic goals and objectives.
- Successful execution of The Summit Way in all operations.
- Embrace constant and relentless pursuit of improvement.
Requirements
- In-depth knowledge of Licensing, Health, Fire Regulations and Summit Standards.
- In-depth knowledge of Summit policies and procedures.
- Positive and enthusiastic attitude.
- Ability to interact with a diverse, multigenerational population.
- Ability to work long shifts or varied hours to accommodate operational or corporate events - this includes nights and or weekends.
- Excitement to drive and create new policies, processes and systems.
- Excellent written and oral communication skills.
- Highly detailed oriented and efficient.
- Computer proficiency and understanding of corporate used 3rd party software.
- Ability to oversee a variety of projects at the same time.
- Must be certified at minimum as an Early Childhood Educator - Level 2.
- Must be certified or working towards obtaining at least Standard First and CPR B with AED.
- Hold current and valid Police Information Check with a vulnerable sector search.
- Must have a background in management.
- Class 5 Drivers License, with daily access to a vehicle
This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as neede
Job Type: Full-time
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Dental care
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Management: 1 year (required)
Licence/Certification:
- At least a Level 2, ECE Certification (required)
- Class 5 Drivers License (required)
Willingness to travel:
Work Location: In person
