The "Achievers Employee Experience Platform™" delivers high-frequency recognition that drives business outcomes for HR and business leaders, from decreased turnover to increased engagement. Designed specifically to meet the needs of today’s workforce, it empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With more than 3 million users, the Employee Experience Platform inspires brilliant performance in 170 countries. Visit us at www.achievers.com to learn more and join us in our mission to Change the Way the World Works™.
A Customer Care Representative is a highly motivated, customer-oriented individual who is passionate about the Achievers members’ experience! Our Global Member Experience team guarantees the highest level of excellence to ensure that members rave about our services. If you are technically savvy and are passionate about delighting customers, you’ll fit right in!
** Please note that the specific shift for this role is Sunday to Thursday from 9am-6pm. **
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Get connected and handle inbound and outbound queries via phone, live chat and email.
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Turn our customers into “Raving Fans” using your exemplary customer service.
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Use your epic problem-solving skills to support our members via a ticketing system to resolve customer inquiries and questions.
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Navigate our platform like a pro and stay up to date with new features and releases.
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Recognize your peers and be recognized for being awesome!
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Excellent written and verbal communication skills.
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Troubleshoot issues with computer systems, web‐based applications, and mobile technology.
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Achieve personal goals and departmental SLA’s consistently.
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Work alongside of some of the best teammates in the industry.
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Must have a passion for supporting customers and eager to learn what it takes to create an amazing customer‐ centric team.
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Previous related customer service experience.
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Attends to responsibilities through a quality and attention to detail lens.
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Ability to actively listen and communicate effectively.
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Proficient in resolving conflict through utilizing problem-solving and negotiation skills.
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An aptitude to create positive member experiences through a member-oriented approach.
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Bilingual in French/English is a bonus!
About Achievers:
As Achievers employees, we are passionate about disruptive technology, welcome constant change, and understand the value of employee success in the workplace. We enjoy coming to work every day because we believe in our product and love our culture. Achievers is more than just a software company; we are industry leaders in the HR space.
We have been recognized in numerous publications for our contributions to HR, for technical excellence and for our outstanding workplace culture!
Check out our platform in action here
Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process.
