- Title: Data Entry Clerk I
- Project Location: Toronto ON , Waterloo Montreal
- Mode of Job: Hybrid 3 days Onsite , 2 days remote
- Contract: 6 Months (Possibility of extension or conversion)
Summary
We are seeking a detail-oriented and customer-focused professional to handle sensitive billing and policy-related inquiries while ensuring a high level of customer satisfaction. The role involves providing clear and comprehensive verbal and written communication to internal business partners regarding inquiry resolutions, as well as identifying customer needs, clarifying information, and conducting thorough research to deliver accurate solutions or alternatives.
The successful candidate will be responsible for applying premium payments and deposits to policies, facilitating changes to payment modes, banking information, and pre-authorized payment arrangements.
They will also process a variety of financial transactions including wire payments, refunds, suspense clearing, premium offsets, and chargebacks.
In addition, this role includes responding to general billing and policy change inquiries, performing detailed research and policy history reviews, and ensuring all work meets established quality standards and service-level expectations. The individual will be expected to consistently meet both individual and team performance targets related to quality and efficiency.
Scope of Project:
Support back-office billing operations and policy servicing by handling customer inquiries, processing financial transactions, and ensuring accurate policy updates. The role includes both transactional and investigative work to resolve complex billing questions.
CANDIDATE PROFILE DETAILS:
- Degree / Certifications Required:
- post-secondary education preferred (Business, Finance, or related field)
- Years of Overall Experience:
2–4+ years of experience in billing, financial operations, insurance, or customer service
Preferred Candidate Background:
- Experience in insurance or financial services
- Strong administrative and transactional processing background
- Familiarity with billing systems and payment processing
How will Performance be Measured:
- Accuracy and quality of work
- Turnaround time and productivity
- SLA adherence
- Customer and stakeholder satisfaction
Selling Points of Position (CVP):
- Opportunity to work in a stable, process-driven environment
- Exposure to financial operations and insurance processes
- Strong team culture with defined performance goals
- Skill development in problem-solving, research, and financial transactions
Summary Of Day-To-Day Responsibilities:
- Mail box management
- Responding emails
- Completing task
MUST HAVE HARD SKILLS:
1.) Experience with billing systems
2.) Strong data entry and administrative accuracy
3.) Proficiency in Microsoft Office (Excel, Outlook, Word)
SOFT SKILLS:
1.) Strong communication (written and verbal)
2.) Attention to detail and accuracy
3.) Problem-solving and analytical thinking
NICE-TO-HAVE:
1.) Experience in insurance
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes
Pay: Up to $17.00 per hour
Work Location: Hybrid remote in Toronto, ON M4W 1E5
