Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
812 O'Connor Drive, Toronto, Ontario, M4B 2S9
At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and colleagues.
We succeed through collaboration and commitment and set a high bar for ourselves and those around us.
We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well®. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.
Why is this role important?
Managing the customer service functions, including cash, cashiers and merchandising.
DUTIES & RESPONSIBILITIES:
Ensures cashier/merchandising staff comply with all store policies and operating procedures
Trains cashiers/merchandisers in job functions
Provides on-going guidance and instruction
Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
Ensures store employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (ie. clean appearance, approved uniform, name badge)
Answers inquiries regarding location of product, rainchecks, etc.
Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
Promotes the CSI Survey
Ensures shelves are clean and organized with proper rotation
Ensures product displays are set up and taken down as directed by the AFSM/FSM
Monitors inventory level and informs AFSM/FSM
Puts up and takes down flyer/event POP as per the POP Placement/Hot Spot documents located on the In-Store Web
Maintains cleanliness and ensure washrooms are stock with proper items throughout the shift ie. toilet paper/paper towel
Ensures standards of housekeeping and store image are maintained
Complies with all Health and Safety requirements: supervises employees to ensure correct work procedures are followed, communicates hazard information and control procedures, consults employees and provides feedback to management, cooperates with Health and Safety committee or representative, holds accountable any employees reporting to them.
May be asked to perform clerical and banking duties
Complies with all store policies and procedures
Complies with loss prevention policies and procedures and ensures they are executed in the store
Perform other duties as required including Cashier duties when necessary
Runs the end of day for the POS system
Responsible for opening and closing the store as per key holder duties (as required)
Planning, Judgement and Decision Making
Independent thinking as it relates to organizing store
Problem solving is essential to ensure customer satisfaction
Plan work to maximize efficiency and minimize costs
Stock appropriate inventory levels
Customer service oriented
Efficient time management skills
Familiarity with retail business
Knowledge of products and supplies
Commitment to providing customer service
Ability to work flexible shifts which may include nights and weekends
Ability to lift up to 50 pounds
Ability to climb ladder
The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
Type of Role:
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.