Responsibilities
· Deal directly with customers either by telephone, electronically or face to face
· Respond promptly to customer inquiries
· Handle and resolve customer complaints
· Obtain and evaluate all relevant information to handle product and service inquiries
· Provide pricing and delivery information
· Perform customer verifications
· Set up new customer accounts
· Process orders, forms, applications and requests
· Organize workflow to meet customer timeframes
· Direct requests and unresolved issues to the designated resource
· Manage customers' accounts
· Keep records of customer interactions and transactions
· Record details of inquiries, comments and complaints
· Record details of actions taken
· Communicate and coordinate with Account Manager Lead
· Follow up on customer interactions
· Provide feedback on the efficiency of the customer service process
· Maintain and build product knowledge
· Contributes to team effort by performing other duties as requested
· Reports directly to the Account Manager Lead
Key Competencies
· Interpersonal skills
· Communication skills - verbal and written
· Listening skills
· Problem analysis and problem-solving
· Attention to detail and accuracy
· Data collection and ordering
· Customer service orientation
· Adaptability
· Initiative
· Stress tolerance
Job Types: Full-time, Permanent
Additional pay:
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
