Customer Service Specialist
Predictive Success Corporation
Whitby, ON

Do you have a desire to be part of a fast-growing software company, working with top businesses across Canada and the United States? This is an incredible opportunity, New Grads Welcome!

The collision of software and consulting:

Predictive Success Corporation is a workforce analytics powerhouse headquartered in Whitby, ON with 550+ clients serviced across North America. Our predictive analytics software is used by start-ups and top-performing companies in a wide range of industries including healthcare, financial services, professional services, manufacturing, retail, and construction.

Our cultural-championship values fast-movers and top performers who are hungry to grow our company.

POSITION:

We’re looking for a Customer Service Specialist passionate about helping clients overcome obstacles. The ideal candidate is excited about executing a forward-facing part of our business while gaining vital experience with our product. A candidate with an ability to be authentic and operate in solutions mode can expect to be put in a position to succeed in this role.

KEY RESPONSIBILITIES:

  • Resolving customer challenges with the Predictive Index Software via phone & email, with world-class efficiency & consideration
  • Scheduling and providing demos to prospects and clients on the Predictive Index Software
  • Identifying & solving problems, often without a set playbook, and escalating issues as necessary
  • Understanding what vexes our customers, and taking action on it

DESIRED EXPERIENCE:

  • New Grads Welcome!
  • Bachelor’s degree required.
  • Customer service orientation – simply put, you like to fix it, whatever “it” may be
  • Impeccable communication skills, both written and phone
  • Demonstrably good judgment – regardless of the challenge, you give customers a sense of trust in you and your results
  • The ability to stay cool under pressure
  • A constant strive for progress, not perfection – we don’t get it right every time, but we act in good faith to remove clients’ roadblocks in a timely fashion
  • Strong PC skills required, including use of standard MS Office applications
  • Bilingualism is considered an asset

Excellent Benefits:

Culture is everything to Predictive Success. This position is based in our newly renovated office in Whitby, Ontario. We know you will love it!

  • Competitive salary with bonus
  • Gym Membership allowance
  • Cell-phone allowance
  • Free food, for serious coffee lovers we have a built-in espresso coffee machine!
  • Tuition reimbursement
  • RRSP Matching

Predictive Success is an equal opportunity employer and value diversity and uniqueness at our company.

Job Types: Full-time, Permanent

Salary: $40,000.00 to $50,000.00 /year

Job Types: Full-time, Permanent

Salary: $40,000.00 to $50,000.00 /year

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies