Do you have a desire to be part of a fast-growing software company, working with top businesses across Canada and the United States? This is an incredible opportunity, New Grads Welcome!
The collision of software and consulting:
Predictive Success Corporation is a workforce analytics powerhouse headquartered in Whitby, ON with 550+ clients serviced across North America. Our predictive analytics software is used by start-ups and top-performing companies in a wide range of industries including healthcare, financial services, professional services, manufacturing, retail, and construction.
Our cultural-championship values fast-movers and top performers who are hungry to grow our company.
POSITION:
We’re looking for a Customer Service Specialist passionate about helping clients overcome obstacles. The ideal candidate is excited about executing a forward-facing part of our business while gaining vital experience with our product. A candidate with an ability to be authentic and operate in solutions mode can expect to be put in a position to succeed in this role.
KEY RESPONSIBILITIES:
- Resolving customer challenges with the Predictive Index Software via phone & email, with world-class efficiency & consideration
- Scheduling and providing demos to prospects and clients on the Predictive Index Software
- Identifying & solving problems, often without a set playbook, and escalating issues as necessary
- Understanding what vexes our customers, and taking action on it
DESIRED EXPERIENCE:
- New Grads Welcome!
- Bachelor’s degree required.
- Customer service orientation – simply put, you like to fix it, whatever “it” may be
- Impeccable communication skills, both written and phone
- Demonstrably good judgment – regardless of the challenge, you give customers a sense of trust in you and your results
- The ability to stay cool under pressure
- A constant strive for progress, not perfection – we don’t get it right every time, but we act in good faith to remove clients’ roadblocks in a timely fashion
- Strong PC skills required, including use of standard MS Office applications
- Bilingualism is considered an asset
Excellent Benefits:
Culture is everything to Predictive Success. This position is based in our newly renovated office in Whitby, Ontario. We know you will love it!
- Competitive salary with bonus
- Gym Membership allowance
- Cell-phone allowance
- Free food, for serious coffee lovers we have a built-in espresso coffee machine!
- Tuition reimbursement
- RRSP Matching
Predictive Success is an equal opportunity employer and value diversity and uniqueness at our company.
Job Types: Full-time, Permanent
Salary: $40,000.00 to $50,000.00 /year
Job Types: Full-time, Permanent
Salary: $40,000.00 to $50,000.00 /year
Job Duties:
- Answer incoming customer inquiries
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies