Reports to: Director of Communications
Accountable to: RIA Team
Terms: 24-month contract; full time
BACKGROUND: The Schlegel-UW Research Institute for Aging (RIA) is a charitable, non-profit organization that partners with the University of Waterloo, Conestoga College, and Schlegel Villages to enhance care and quality of life for older adults. Through collaborations with key partners and stakeholders, the RIA supports practice-relevant research and knowledge mobilization. Research evidence is used to inform programs, education and training, and influence practice and policy. The RIA consists of 14 research chairs and specialists, affiliate researchers, and staff members with a commitment to improved quality of life and care across the continuum of care.
PRIMARY PURPOSE: The Communications Officer role supports the overall implementation (planning, development, and delivery) of organizational and program or project specific communications, including giving leadership to aspects of the RIA communication plan. The position is responsible for developing content for a variety of platforms (e.g., print, web, social) that reach different audiences (e.g., older adults, health professionals, researchers). Tasks will include, but are not limited to: managing the RIA website and social media channels, including content generation and monitoring metrics, preparing and implementing promotional plans for events, resources, and projects, preparing reports/summary documents with key messages to share research findings, and preparing monthly email communications.
KEY ACCOUNTABILITIES: The following details the key accountabilities for the role:
- Organizational and project communications: Lead the development and implementation of project communication plans and support the development and implementation of annual organizational plans in alignment with strategic and operational plans. Support the day-to-day communications activities, including preparing communication materials (e.g., newsletter articles, email communications, webpage content, social posts) for different audiences. Monitor and report on key communication metrics to ensure objectives are being achieved.
- Social media and website management: Manage the RIA website and social media channels in alignment with strategic and operational plans including content creation, regular content updates and monitoring analytics.
- Knowledge mobilization: Support the development of key messages by collecting, reviewing and summarizing information from various sources, including connecting with project teams and researchers. Facilitate the dissemination of project information by creating promotional plans and supporting the content development of knowledge mobilization products (e.g., research summaries, toolkits, resources, presentations).
- Events: Support event logistics (e.g., registration, coordination) and communications of and at RIA events, including the development of a communication plan as required for the event. Prepare materials for and represent RIA at external events.
- Teamwork and consultation: Work as a collaborative RIA team member to support RIA communications and projects. Connect with project teams and researchers to identify communication needs and opportunities.
- Other: Take on a variety of RIA activities, as they arise.
Education: College diploma or University degree in a relevant field or equivalent work experience.
Experience and Skills:
- At least 5 years experience in a communications role supporting and leading aspects of organizational and project-specific communications, including creating and implementing communication plans and monitoring key metrics to evaluate impact.
- Experience communicating with diverse stakeholders and tailoring messaging and communication materials for different audiences, including the general public.
- Strong writing skills and demonstrated ability to write in clear language, including experience writing web and social content, reports, research summaries, and newsletter articles.
- Experience maintaining website content and using web management software (e.g., Wordpress).
- Experience maintaining social platforms (e.g., Twitter, Facebook, LinkedIn) and using social media management software (e.g., Hootsuite).
- Detail-oriented self-starter with a proactive attitude and ability to manage multiple tasks and competing priorities in an organized and efficient manner.
- Knowledge of AODA requirements and compliance for digital and print communications.
- Knowledge of and experience with knowledge mobilization; experience developing knowledge mobilization products (e.g., resources) an asset.
- Familiarity with graphic design software (e.g., Adobe Creative Suite) an asset.
- Experience working with researchers and/or clinicians is an asset.
- Experience using Microsoft and Google products, online survey platforms, webinar platforms and virtual meeting software (Google Meets, Zoom).
- Fluent in English. Fluency in French an asset but not required.
- Interest and passion for enhancing quality of life and care for older adults and team members working in senior living.
- Eligible to obtain a police background/criminal record check.
SCOPE OF WORK:
- Interpersonal Skills: Internally communicates with team members to ensure the effective implementation of communications; professionally represents the RIA in all communications and at events.
- Level of Responsibility: Responsible for ensuring the effective implementation of communications in a way that maintains the integrity of the RIA.
- Decision-Making Authority: Ability to identify successes and challenges while coordinating communications; engage in problem-solving with team members to optimize success and efficiencies; ability to seek appropriate support and decision-making as needed.
- Physical and Sensory Demands: Minimal demands typical of a position operating within an office environment; periods of extensive sitting at a desk and in meetings and concentrated use of visual senses; substantial repetitive keyboard/mouse movement; high sensory demands because of required concentration and attentiveness to detail and regular distractions and interruptions.
- Working Environment: Much of the time is spent sitting in a comfortable position with frequent opportunity to move about. Office is located in a comfortable indoor area. The work is varied and assignments may change frequently. Work will involve regular interaction with RIA team members and external partners and stakeholders. There are deadline pressures, while at the same time there is a demand for thoroughness and accuracy. Occasional travel is required.
HOW TO APPLY:
The RIA is committed to equity, diversity and inclusion within its community and organization. We strongly welcome and encourage applications from Indigenous Peoples, racialized groups, women, LGBTQ2+ people, persons with disabilities and people from other equity-seeking groups.
The RIA is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA) within our recruitment process. If you require accommodation at any time throughout the recruitment process, please let us know.
The RIA invites applications (cover letter and resume) by May 28, 2021. Please submit your application by email to Hilary Dunn-Ridgeway, Director of Communications.
Contract length: 24 months
Application deadline: 2021-05-28
Job Types: Full-time, Contract
Salary: From $60,000.00 per year
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care
All team members and external visitors are required to wear masks when in spaces with others and check-in upon arrival to the building. All surfaces are sanitized regularly and limits to the number of people in rooms are enforced.
- Temporarily due to COVID-19