Avanti Athletics is a boutique Pilates, fitness, and rehabilitation studio offering Reformer Pilates, heated and non-heated mat classes, yoga, and physiotherapy-led services. We are focused on delivering an exceptional client experience while creating a welcoming and connected fitness community.
We are seeking an energetic, organized, and hands-on Fitness Studio Manager to oversee daily studio operations, with a significant focus on front desk reception, member experience, membership sales, and studio administration.
The Role
The Fitness Studio Manager is the face of Avanti Athletics and plays a central role in the daily member experience. A key component of this position is actively managing the front desk and reception, while also overseeing studio operations and helping grow and retain the Avanti membership community.
This is a hands-on role. The successful candidate will spend a significant portion of their time interacting directly with members, answering inquiries, managing bookings and accounts, and ensuring every person entering the studio receives a welcoming and professional experience.
Key Responsibilities
Front Desk Reception & Member Experience
- Actively manage the front desk and reception during scheduled shifts.
- Welcome and check in members and guests for classes and appointments.
- Answer and respond to phone, email, and in-person inquiries.
- Assist members with class bookings, waitlists, cancellations, memberships, account questions, and studio policies.
- Process membership and retail transactions and maintain accurate member accounts.
- Conduct studio tours and assist new clients with their first visit.
- Maintain an organized, professional, and welcoming reception area.
- Build relationships with members and contribute to a strong sense of community.
- Address member questions and concerns promptly and professionally.
- Provide administrative support for physiotherapy appointments and other studio services as required.
Membership Sales & Retention
- Introduce prospective members to Avanti's classes, services, and membership options.
- Convert inquiries, trials, and walk-ins into memberships.
- Follow up with prospective members and new clients.
- Support member retention and re-engagement initiatives.
- Identify opportunities to improve the member experience and increase engagement.
- Assist with promotions, referral programs, studio events, and community partnerships.
- Monitor membership and sales performance and provide updates to ownership.
Studio Operations
- Oversee day-to-day studio operations and ensure the facility runs smoothly.
- Coordinate opening and closing procedures.
- Maintain high standards of cleanliness, organization, and studio presentation.
- Monitor supplies, retail inventory, equipment, and maintenance requirements.
- Identify operational issues and coordinate solutions with ownership and service providers.
- Maintain organized studio records, procedures, and administrative documentation.
- Ensure studio policies, procedures, and service standards are consistently followed.
Team Support
- Support the onboarding of new team members and instructors.
- Act as a point of contact for day-to-day operational questions.
- Communicate studio procedures, updates, and operational information to the team.
- Help maintain a positive, professional, and collaborative studio environment.
Systems & Administration
- Manage daily studio administration through Avanti's booking and membership management systems.
- Monitor attendance, waitlists, cancellations, membership accounts, and client profiles.
- Complete routine administrative and reception tasks accurately and on time.
- Assist with reporting on memberships, attendance, class utilization, sales, and studio performance.
- Maintain accurate records and support general business administration as required.
Qualifications
- Previous front desk, reception, customer service, hospitality, fitness, or wellness experience is strongly preferred.
- Previous supervisory or management experience is an asset.
- Exceptional customer service and interpersonal skills.
- Comfortable with membership sales and speaking with prospective clients.
- Highly organized with strong attention to detail and follow-through.
- Able to balance front desk responsibilities with broader studio management duties.
- Strong written and verbal communication skills.
- Comfortable learning booking, membership, scheduling, and point-of-sale systems.
- Genuine interest in Pilates, fitness, health, and wellness.
- Availability to work a flexible schedule, including some early mornings, evenings, and weekends.
What We're Looking For
The ideal candidate understands that front desk reception is a core part of this management position, not a separate function. You enjoy being on the studio floor, greeting members, answering the phone, managing bookings, and helping clients while simultaneously keeping the broader studio operation organized.
You are personable and approachable, take initiative, and notice the small details that make a studio feel welcoming and professionally managed. You are equally comfortable handling a member inquiry, making a membership sale, supporting the team, or resolving an operational issue.
What Avanti Offers
- A key role in a growing local fitness and wellness business.
- Complimentary access to Avanti Athletics classes.
- A collaborative and supportive working environment.
- Opportunity for increased responsibility as the studio grows.
- Ongoing exposure to Pilates, fitness, rehabilitation, and wellness programming.
Are you passionate about fitness, customer service, and creating an inspiring environment for members? We are seeking an energetic and dedicated Fitness Studio Manager to lead our dynamic fitness facility. In this role, you will oversee daily operations, ensure exceptional guest experiences, and foster a motivating atmosphere that encourages members to achieve their health goals. Your leadership will be key in maintaining a vibrant, welcoming space where fitness enthusiasts thrive and feel valued.
Duties
- Manage day-to-day operations of the fitness studio, ensuring smooth and efficient functioning
- Lead and motivate staff to deliver outstanding customer service and guest experiences
- Oversee membership sales, renewals, and onboarding processes to grow our community
- Handle cash transactions accurately, including memberships, merchandise sales, and class payments
- Maintain a clean, safe, and organized environment that adheres to health and safety standards
- Resolve member inquiries or concerns promptly with a positive attitude
- Coordinate class schedules, trainer assignments, and special events to maximize member engagement
Skills
- Proven experience in hospitality or customer service roles with a focus on guest satisfaction
- Strong leadership skills with the ability to motivate and develop team members
- Excellent communication skills for engaging with members and staff effectively
- Ability to handle cash transactions accurately and responsibly
- Knowledge of fitness industry standards and best practices is a plus
- Exceptional organizational skills with attention to detail in managing daily operations
- Passion for health, wellness, and creating an inclusive environment for all members
Join us in shaping a vibrant fitness community where energy meets excellence! We’re committed to providing a paid opportunity that empowers you to lead with enthusiasm while making a positive impact on members’ lives.
Pay: $18.25-$35.00 per hour
Work Location: In person
