Who we are
You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.
This is an opportunity to work with one of Canada’s Best Workplaces to help shape and build our future business model, with an opportunity for firm-wide influence, operating at the centre of strategy and execution.
Reporting to the CEO for strategy development; with a dotted line to the COO to facilitate execution, and collaborating with National Service Line Leaders, this newly created role will be responsible for:
Market & Client Insight
- Defining target client segments
- Identifying high growth markets, industries, and client groups
- Assessing evolving client needs and buying behaviours
- Monitoring competitive offerings and recommending competitive strategies
Product and Service Portfolio Strategy
- Evaluating the current portfolio of products and services
- Identifying gaps and growth opportunities
- Recommending and prioritizing investments in new offerings; ensuring that offerings align with client profile, demand and strategic priorities
- Working with cross-functional teams to build and pilot new offerings
- Designing service models, packages, products, and/or platforms
- Determining what is standardized vs customizable
- Influencing/contributing to decisions related to CRM, digital platforms, AI tools and client portals to support growth
Commercial Discipline & Viability
- Modelling margin, scalability, and delivery requirements
- Assessing investment needs across people, and technology
- Establishing pricing aligned to value and outcomes—not just effort
Enabling Go to Market & Delivery
- Teaming with the Head of Marketing to develop brand and marketing strategies; including route and channel strategies
- Collaborating with National Service Line leaders to ensure an exceptional client experience
- Working with L&D to build training and capability tools for Client Service Delivery teams
- Identifying external organizations that can extend our reach and capabilities
- Aligning with COO to define roles, workflows, enabling technology, quality standards and outcomes
Doane Grant Thornton
If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!
Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca
Think you’ve got what it takes to be a National Client and Market Strategy Leader? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick:
- Proven experience building and scaling products and/or services in complex environments
- Strong commercial instincts and business case discipline
- Demonstrated ability to move from strategy to execution with clarity
- Credibility working with and across Partners, delivery teams, and enabling functions
- Exceptional leadership skills to support our commitment to creating the best client and colleague experience in our industry
- Bachelor’s Degree in Business or Marketing. Relevant educational credentials. CPA/MBA or equivalent would be an asset.
Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.
Are you ready to Discover Your Purple?
