Job description:
Job Overview
We are seeking an experienced BDC Sales Representative to join our team. The ideal candidate will have a passion for customer service and sales, with the ability to provide exceptional assistance to our valued customers.
Key Responsibilities
- Respond promptly to phone calls, emails, text messages, and online inquiries
- Schedule appointments for the sales team
- Follow up with internet leads and previous customers
- Maintain accurate customer records in the dealership's CRM system
- Confirm appointments and conduct reminder calls
- Assist with lead generation and customer retention campaigns
- Meet daily, weekly, and monthly appointment and performance goals
- Coordinate with the sales team to ensure a seamless customer experience
- Handle customer questions professionally and direct them to the appropriate department
Required Skills
- Excellent verbal and written communication skills
- Strong customer service and relationship-building abilities
- Professional phone etiquette
- Active listening skills
- Strong organizational and multitasking abilities
- Computer proficiency (Microsoft Office, CRM systems, email)
- Ability to work in a fast-paced environment
- Positive attitude and team-oriented mindset
Experience
- Previous customer service, call center, retail sales, or automotive dealership experience preferred
- Experience using CRM software is an asset
- Familiarity with automotive sales processes is beneficial
Pay: $18.00-$22.00 per hour
Licence/Certification:
Work Location: In person
