"The best prescription I've ever given is a wish."
- Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada
WHAT IS YOUR BIGGEST WISH?
Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you!
Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.
“It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on!”
–Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.
MISSION, VISION AND VALUES
Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child.
Our values are Child-Focused, Integrity, Impact, Innovation, and Community.
WHAT’S IN IT FOR YOU?
- Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
- A collaborative team environment where you feel valued and inspired
- An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hours
- Annual vacation starting at three weeks & additional paid leaves
- Work/life balance and flexibility
- Hybrid working environment
- Employee Wellness Program
- Corporate discounts
- Continuous learning, development and internal training opportunities
- Fun employee activities, contests, and more!
Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day!
WHERE YOU COME IN
We are looking for a Digital Business Analyst to join our team at Make-A-Wish Canada. Reporting to the IT Manager, you will play a crucial role in bridging the gap between business needs and technological solutions.
The position’s primary responsibility is to analyze business processes, identify areas for improvement, and develop strategies to enhance efficiency and effectiveness through technology. You will work closely with stakeholders, including business leaders, IT professionals, and end-users, to gather requirements, document processes, and translate business needs into technical specifications to enhance efficiency and support business growth.
This role can be based in any Make-A-Wish Canada office and is a full-time, permanent, hybrid position.
WHAT YOU WILL DO
- Collaborate with stakeholders to gather and document business requirements, ensuring a clear understanding of digital project objectives.
- Manage the portfolio of digital solutions to identify solution enhancement, replacement or decommission.
- Continuously seek ways to enhance the user experience by gathering feedback and making necessary adjustments to digital tools and processes.
- Analyse current business processes and workflows to identify inefficiencies and recommend improvements.
- Work closely with IT and other business units to implement and integrate new digital solutions. This involves understanding the needs of different departments and ensuring that digital tools meet those needs.
- Assist in the development and execution of digital workplace strategies. This includes identifying opportunities for digital transformation and recommending new technologies.
- Assist in project planning, execution, and monitoring to ensure timely delivery of Digital IT projects.
- Maintain effective communication with stakeholders, providing regular updates on project status and addressing any concerns.
- Create and maintain comprehensive documentation, including business requirements, process flows, and user guides.
- Deliver training and promotes the adoption of digital solutions to all staff.
- Develop the knowledge repository, FAQs, user manuals, and training videos.
- Support staff with day-to-day inquiries, questions and clarifications regarding digital solutions usage and issues.
- Complete various business projects mandated by the IT Department.
- Other duties as assigned.
WHAT YOU BRING
- Post-secondary education in the Information Technology industry, or an equivalent combination of training, education and experience.
- 3 years of experience as a Business Analyst, preferably in an IT environment.
- Experience with the ServiceNow platform is mandatory.
- Strong analytical and problem-solving skills to troubleshoot issues and improve digital workflows.
- Excellent communication and interpersonal skills to effectively convey technical information to non-technical stakeholders and provided user support.
- Ability to work independently and as part of a team.
- Familiarity with project management methodologies (e.g., Agile, Scrum).
- Experience with business process modelling tools (e.g., Visio).
- Experience with project management solutions (e.g., Asana).
- Strong experience and knowledge of Microsoft products is a must (e.g., Office 365, SharePoint).
- High degree of responsibility including confidentiality.
- A clear Criminal Background Check will be required.
YOUR WORK ENVIRONMENT
- Hybrid work environment - two days in office, three days working remotely from a home office per week.
- Occasional work outside of regular office hours, including occasional evening and weekends.
Physical/Mental Effort
- Sitting for long periods of time and long hours of computer use.
- High degree of responsibility for technology systems.
Make-A-Wish Canada provides equal opportunity in employment and encourages applications from all qualified candidates. Reasonable accommodations due to disability are available on request at any stage of the hiring process.
Our Commitment to IDEA
Make-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.
Recruitment process
Our recruitment process is swift in pace. Once applications are reviewed, we will contact our shortlisted candidates. Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate.
We would like to thank all applicants for their interest in working with us!
ABOUT MAKE-A-WISH® CANADA
For 40 years, Make-A-Wish Canada has granted over 39,000 wishes across the country, 1,389 of them last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of a network of the world’s leading children’s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide. For the second year in a row, Make-A-Wish Canada has been named a Great Place to Work and in 2024 was named to the Top 100 Best Workplaces for Giving Back.
JOIN OUR ONLINE COMMUNITY
For more information on how you can support Make-A-Wish® Canada or get involved please visit our website at makeawish.ca.
