Primary Purpose:
In office position located in Brampton, Ontario (Monday to Friday - 8am to 5pm).
Key accountabilities:
- Respond to customer inquiries (phone, fax, mail, e-mail) in a timely fashion
- Initiate dispute resolutions, including preparation of backup documentation as required
- Engage and/or escalate to appropriate individuals within the organization to assist in dispute resolution
- Record all actions and other customer communications in CU system
- Request customer refunds as required
- Coordinate account financial adjustments to reconcile accounts, as required - check all aspects of an account (contract pricing, leases, cylinder balances, A/R, rentals, CIMS and profile notes); contact customer of more information is required; process credit/debit adjustments
- Recommend, where appropriate, submission of customer accounts to outside collections agency, attorney, bad debt
- Provide assistance to Territory Managers and other employees / departments on matters related to customer care
- Process customer payments, credits and rebills, with strong attention to detail in keeping with financial regulations, approvals and auditing requirements
- process customer master file account maintenance changes within authorization limits
Qualifications
Required Qualifications:
- Excellent written and verbal communication skills; Bilingual in French and English (written and verbal) is required
- Completion of a 2-year Degree or Diploma, preferably in Office Administration, Accounting, or equivalent experience
- 2 years of customer service experience in a fast-paced environment
- Strong customer service skills and professional demeanor
- Capable of working both individually and as part of a team, sometimes with minimal supervision
- Ability to multi-task and maintain calm under pressure
- Solid working knowledge of MS Office, especially Word & Excel
Preferred:
- Background in Accounting, Accounts Receivable, Credit and Collections strongly preferred
- Experience using ERP software, JD Edwards preferred
- Ability to work with data and reporting software tools
- Exceptional organization and time management skills
Linde has an extensive background check process which may include but is not limited to, a criminal background review, and may also include reference checks and employment verification.
Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.
We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Job Types: Full-time, Permanent
Pay: From $52,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Oil & gas: 2 years (preferred)
- Customer service: 2 years (preferred)
Language:
- French (required)
- English (required)
Work Location: In person
