We are Appletree Medical Group - Canada's most progressive, multi-disciplinary medical group. We manage the practices of many of the best family physicians and specialists in the community.
This entry level (no medical experience necessary) position is ideal for the individual who is interested in exploring the field of healthcare and wants an opportunity to obtain the relevant experience. The position places a significant emphasis on excellent customer service skills, teamwork and ongoing development.
Applications from new graduates (Science/Arts/Health Science/Kinesiology) are welcome!
The Full Time Medical Assistant has 2 primary objectives:
1. Treat the patient compassionately and professionally.
2. Save the doctor time.
This is done through the delivery of exceptional customer service to our clients and patients, a passion for cleanliness and performance, and ongoing learning, training and development.
The Medical Assistant will be fully trained on and responsible for the following:
Proper registration of the patient administratively (I.e. greeting, reception, booking, invoicing, collecting payments etc.).
Proper preparation of the patient clinically (I.e. hosting the patient into the exam room and performing triage).
Appropriate application of scripts, scenarios and clinical skills.
Appropriate usage of our Electronic Medical Record (EMR).
Ensuring consistent inventory levels through daily stocking of exam rooms, and fridges.
Maintaining a clean & quiet environment by cleaning/sanitizing exam rooms, foyers and bathrooms.
Proper opening and/or closing of the clinic with the Opening/Closing checklist.
Record and document management.
Other duties as required.
One to two years of post-secondary education in a related field, or equivalent experience.
An undergraduate or bachelors degree in Health Science, Kinesiology, General Science or Arts is considered an asset.
Six months to one year of experience in a customer service environment (i.e. retail or hospitality).
Excellent communication skills in English (spoken, written, reading and comprehension); other languages are considered an asset.
Committed, reliable, and flexible with regards to scheduling of shifts (i.e. days, evenings and weekends).
Flexible with regards to working at multiple clinic/office locations within Ottawa.
Demonstrates maturity, enthusiasm and a positive attitude.
Ability to work effectively within a team and independently.
Ability to effectively follow assigned procedures for various scenarios.
Completes work within expected periods of time.
Demonstrates the ability to use problem solving skills.
Passionate about personal learning, training and ongoing development.
Location: Ottawa, Ontario. Flexible to work at multiple clinic sites.
Projected Start date: February 2020
Experience: Entry Level
$14/hour, plus additional bonuses based on individual services.
Must meet training milestones in the first two weeks of employment including all exams and certificates.
Following a 3-Month probationary period the MA is eligible for a Performance Review. Following the successful completion of this review, they will have the opportunity to train in one or more specialty programs (e.g., Complete Physicals, Travel Medicine, Allergy Testing, Foot Care, and Wellbaby). Working in any of these programs will earn the MA an additional ‘per service/task’ bonus, on top of their usual hourly rate of pay and basic bonuses.
Benefits: Eligibility begins at 6 months of continuous full time employment.
Reports to: Operations Manager
Career Path: Training Consultant, Shift Supervisor, Operations Manager
If you are a self-motivated achiever who can produce consistent and reliable results in a dynamic environment and you meet the above criteria, we encourage you to apply.
Appletree Medical Group welcomes applications from all interested parties however, only those selected to advance to the first stage of our hiring process will be contacted.