Position Summary:
A Sales Associate is committed to achieving Doidge Building Centres Ltd.’s service standards and maximizing sales and gross margin while providing the customers with the best shopping experience possible. The Sales Associate will develop and maintain effective sales and oversee specific sales areas designated by the Branch Manager.
Location: This position is at the RONA store in Cobourg, Ontario.
Duties and Responsibilities, but not limited to:
- Motivate and influence sales performance with positive feedback and recognition
- Build strong and lasting relationships with our retail, professional, and contractor customers
- Assists customers with their information/product requirements in the store or over the telephone. Processes sales and special orders
- Understands and executes merchandising and marketing initiatives developed by management
- Utilize effective questioning and listening techniques to identify and qualify customer requirements.
- Provide appropriate information on suggested products and alternatives explaining features, benefits, and providing application advice as required.
- Ensure inventory integrity and identify potential sources of inventory losses.
- Resolves customer complaints and objections including investigating, interpreting policy, and taking the appropriate action to ensure customer satisfaction. Refers difficult situations to Branch Manager.
- Responsible for balancing cash drawer, counting cash, and completing end of day till closing procedures.
- Clearly understand sales objectives and expectations on a daily basis.
- Provide quotes from building plans and/or material lists.
- Shrink conscious and works diligently to reduce loss
- Ensure inventory integrity and identify potential sources of inventory losses.
- Participates in and executes cycle counts in an accurate and timely manner.
- May be required to assist with other team members’ training on procedures and sales and service techniques.Opportunities exist for RONA training programs and formal/informal vendor training.
- Performs other job-related duties as required.
Qualifications:
- 2 years of experience in the building and construction industry an asset
- Retail sales an asset
- Positive attitude and proven ability to work with the team in a culture of sales and service
- Exemplary listening, communication, and interpersonal skills.
- Effective time management and problem-solving skills
- Flexible availability based on store needs (includes evenings and weekends)
- Proficient computer skills and basic math skills
- Able to set priorities and deliver results within deadlines
- Ability to remain calm and professional in stressful situations
- Physically demanding; Use of ladders, climbing and lifting techniques when required. Light and medium lifting can be a component of this position
- First aid trained an asset
Doidge Building Centres Ltd. background.
Doidge Building Centres Ltd. started out as a single lumber yard in 1993 in Miller Lake. Over the years, the company has grown to include 11 locations, 10 of which are branded with Rona. The group of stores is constantly changing and looking for opportunities to grow both externally and internally. With a new generation who grew up in the industry looking to continue the growth, the possibilities are endless.
What’s in it for You?
- Career advancement and training opportunities
- Opportunity for a comprehensive benefit package
- An opportunity to work for a growing company
- Being part of a dynamic team
- Employee discounts
Pay: $17.60-$20.00 per hour
Benefits:
Flexible language requirement:
Shift:
Work days:
Experience:
- Retail : 1 year (preferred)
- building and construction industry: 2 years (preferred)
Work Location: In person
