Job Synopsis
The Thrift Team Member – Receiving Lead is a full-time, hands-on leadership role responsible for overseeing the receiving department at New Hamburg Thrift Centre. Working collaboratively with the management team and broader thrift shop staff, this position develops efficient systems and strategies to meet revenue and production targets while supervising, training, and scheduling volunteers and part-time team members in receiving.
This role combines operational leadership with active volunteer support, contributing to a customer-focused shop environment that embodies MCC's mission of faithful stewardship, community care, and fundraising to support relief and development work worldwide.
MCC is a charitable organization that partners with churches and community organizations worldwide to walk with people who are disadvantaged. MCC supports activities that provide emergency assistance, reduce poverty, and promote healthy communities, sustainable living and alternatives to violence. As an internationally recognized NGO, MCC currently serves in more than 45 countries with over 475 partners, 1,000 staff and 40,000 volunteers.
Additional Details:
This role is based at the Thrift Centre in 41 Heritage Drive, New Hamburg - Ontario. Hours of work will include day, evening and Saturday shifts.
Applicants must be legally able to work in Canada for the duration of their employment. Successful candidates will be required to provide a Police Background Check upon hire.
Job Details
Salaried Employee -Full Time at 1 FTE
Qualifications
All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.
Required
- Strong interpersonal and communication skills, with the ability to relate effectively with people of all ages, backgrounds, and diverse communities
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Oral and written communication skills in English
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Self-motivated with the ability to take initiative, make thoughtful decisions, and work effectively in a fast-paced, team environment
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Commitment to MCC's mission, values, and operating principles
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Basic working knowledge of MS Office (Outlook, Word)
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Ability to work non-standard hours, including evenings and Saturdays
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Physical ability to lift 50 lbs., exert 11–25 lbs. of force frequently, stand or walk intermittently for 7.5+ hours, and repeatedly bend, stoop, and reach (including use of stool or ladder)
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Valid Ontario 'G' Drivers License
Preferred
- Experience working with volunteers.
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Experience in a retail and/or warehouse environment.
- Awareness of second-hand market operations and trends.
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Knowledge of antiques, collectibles, and brand recognition.
Key Responsibilities
Leadership & Receiving Operations
- Develop and implement efficient systems and strategies in the receiving department to meet revenue and production targets
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Supervise, train, schedule, and conduct annual check-ins for volunteers in the receiving area
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Provide day-to-day oversight and support to team members in receiving
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Prepare daily task plans for volunteers to ensure production goals and quotas are met
Volunteer & Team Support
- Provide active, hands-on support and direction to volunteers, fostering a positive and collaborative work environment
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Handle questions, concerns, and conflicts from customers, donors, and volunteers in a professional and respectful manner
Customer & Donor Engagement
- Serve as a brand ambassador for MCC, contributing to a customer-centric culture in all interactions
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Operate Point-of-Sale terminals and troubleshoot or document issues as needed
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Provide back-up support for other staff, including opening/closing procedures and cash reconciliations
Health, Safety & Stewardship
- Proactively support safe work practices, including proper lifting techniques and provision of appropriate tools
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Maintain clean, safe workspaces in receiving and retail areas in accordance with health and safety standards
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Model faithful stewardship and care for creation through responsible handling of donated goods
Core values and Expectations
- Perform other job-related duties as assigned.
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Assist with special events and projects as needed.
- Participate in MCCO orientations, provincial meetings, Peace Conference and Staff Development Days.
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Participate in a local faith community, being willing to use your personal gifts within this community.
- Model nonviolent peacemaking through respectful daily interactions with staff and the public.
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Maintain a high level of integrity, reflecting Christian respect and Christ's unconditional love to those with whom you work, including colleagues, partner agencies, the homeless and the marginalized.
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Communicate MCC's values to customers, volunteers and donors.
Salary Details
Base salary: $51,288 - The salary stated is an annual amount. This role starts on day 1 with a company paid benefit package
Benefits
Group benefits package is employer-paid and includes supplemental medical/dental/vision, life insurance, AD&D, global medical assistance, EAP and RRSP contributions matched - starts on day one.
LTD premiums are the responsibility of all permanent, salaried positions. Premiums are the responsibility of the team member and are paid through salary deduction.
Additional Information
MCC Ontario affirms:
- That AI is not used to screen, assess, or select applicants for any position.
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All job postings are for an existing vacancy.
Location Description
This role will work out of the New Hamburg Thrift Centre, 41 Heritage Drive, New Hamburg Ontario.
New Hamburg is a 20 minute drive from Stratford, and 15 minutes drive from the West end of Kitchener.
