We are seeking a skilled and experienced Hotel Guest Service Agent who is good at problem solving to join our team at a top-rated hotel in Calgary, NE. The Guest Service Agent will report directly to the Guest Services Manager and will be responsible for providing exceptional customer service to our guests. If this sounds like you would be a fit - come and join our team! Are you a people person who is passionate about providing customer service that goes above and beyond expectations? If so, We'd love to meet you!
Hotel Guest Service Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. We need a person who is pleasant in person as well as holding exceptional telephone manners.
- Minimum 1 year experience in hospitality/ front desk is a must.
- Excellent customer relations and love assisting our guests.
- Great multi-tasker with good organizational skills.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Strong communication skills.
- Verbal and written communication ability in the English language required.
- Strong computer knowledge (experience with Room Master PMS program an asset).
- Able to work both independently and a team environment.
- Open Availability with evenings and weekend availability is an absolute must in this role. There may be some opportunity for on-call as well.
Duties & Responsibilities:
- Welcome guests in a friendly, prompt and professional manner.
- Check guests in, issue room keys, provide information on hotel services and room location.
- Ensure required information is taken from guests at check-in in line with local legislative requirements.
- Greet guests and check them in and out of the hotel in a timely and efficient manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Respond to guest inquiries, requests, and complaints in a professional and courteous manner.
- Provide information about hotel amenities, services, and local attractions to guests.
- Process reservations and cancellations, and manage room inventory.
- Manage cash and credit transactions accurately and securely.
- Handle phone calls, emails, and other communications from guests and internal departments.
- Work closely with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Maintain accurate and up-to-date records of guest interactions and transactions.
- Resolve any issues that arise during the guest's stay, including but not limited to billing disputes, room changes, and maintenance requests.
- Follow hotel procedures for emergency situations and maintain a safe and secure environment for guests and employees.
- Always follow established hotel safety protocols and procedures. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
- Night Audit Relief.
Job Type: Full-time
Salary: $17.00 per hour
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care
Flexible Language Requirement:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Overtime pay
- Retention bonus
Ability to commute/relocate:
- Calgary, AB T2E 7Y5: reliably commute or plan to relocate before starting work (required)
- Customer service: 2 years (preferred)
Work Location: In person