About Us:
The Teal Umbrella is a well-established and highly respected dental practice dedicated to providing exceptional care in a warm, family-friendly environment. We believe in fostering long-term relationships with our patients and delivering comprehensive, high-quality dental services. Our team is comprised of skilled professionals committed to excellence, and we are currently seeking an experienced Dental Treatment Coordinator to join our dynamic team.
Responsibilities:
We are looking for an Experienced Dental Treatment Coordinator who is highly organized, detail-oriented, and adept at managing various aspects of dental office administration. As a Treatment Coordinator, you will be responsible for providing expert consultations to both new and existing patients. This involves explaining the Doctor’s comprehensive treatment plan, discussing insurance coverage, and outlining payment options to help patients understand how we can alleviate their pain and support their journey to optimal oral health.
Key Duties:
Consultations: Accept transfers from the Dentist, address any comments or concerns communicated by the Dentist and patient, and ensure the patient agrees to the proposed care plan. Execute consultations to ensure patients fully understand the treatment process.
Treatment Plan: Update treatment plan information in the company system as directed by the treating Doctor. Enter and update patient treatment plans using AbelDent, and collect and post patient payments.
Clinical Operations: Collaborate with the Operations Manager and Dentists to optimize patient scheduling and flow. Ensure patients are scheduled according to the preferences of the Dentist and Scheduling Coordinator. Work with the Scheduling Coordinator to accommodate walk-ins and emergency patients, and update treatment plan information in AbelDent as directed by the treating Dentist.
Patient Advocacy: Educate patients on insurance benefits and affordable payment options, including third-party lending. Work with the Dentist and patient to facilitate the completion of the prescribed treatment plan. Identify and address barriers to treatment, alert the Dentist to any clinical questions from patients, and follow up during subsequent visits to schedule any open treatments.
Administrative Duties: Complete end-of-day audits and collaborate with the Financial Coordinator for next-day audits. Attend morning huddles.
Qualifications:
- Post-secondary education required. Minimum of 3 years of prior experience in the dental field is a must.
- Proficiency in AbelDent, OpenDental, Dentirx, CurveDental or similar practice management software.
- Fluent in English required; proficiency in French is a significant asset.
- Experience with patient consultations and treatment plan management.
- Strong communication and organizational skills.
- Ability to work efficiently in a high-paced environment
- A true team player with a knack for critical thinking and problem-solving
- Customer service and advocacy skills.
- Technical Troubleshooting.
- Software Proficiency.
Work Schedule:
- Monday - Thursday, 07:40 AM - 6:30 PM (We Offer Summer Hours).
- Fridays off, ensuring a great work-life balance.
- This position is in Office.
Benefits:
- Competitive salary
- Health, Vision and Dental benefits
- Paid time off & Paid Sick Days
- Professional development opportunities
- Supportive and collaborative team environment
- Fun office activities and team-building events
Why Join Us?
At The Teal Umbrella Dental, we believe in working hard and having fun while doing it! Enjoy a balanced work week with Fridays off to recharge. Be part of a team that values your contributions and celebrates success together. We're not just looking for an employee; we're looking for a new member of our dental family!
Benefits of working with our team
- Valid CPR Certification (provider yearly)
- First Aid (provider every 3 years)
- WHIS Certification (provided)
Please note that applications for this position will only be accepted through our online application system. We appreciate all interest in the role; however, only candidates selected for further consideration will be contacted. Thank you for your understanding.
Equal Opportunity Employer: The Teal Umbrella Family Dental HealthCare is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, gender, age, disability, or other protected statuses.
Job Type: Full-time
Pay: From $31.75 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule:
- Day shift
- Monday to Friday
Experience:
- Dental Treatment Coordinator: 3 years (required)
- Technical Troubleshooting/Softwares Proficiency: 3 years (required)
Language:
Work Location: In person
