We primarily serve people with disabilities, and their first interaction with us matters as much as the service that follows. Many have encountered systems that treated disability as a barrier to manage rather than a circumstance to accommodate. The right person for this role leads with respect, asks rather than assumes, and treats accommodation as a routine part of effective service.
We are engaging an Employment Consultant to carry a focused caseload and help people find work that fits them for the August 2026–March 2027 term.
About the role
This client-facing role is for someone with a genuine talent for working with people. You will carry a deliberately small caseload so you can know each client well and help them move toward work that truly suits them. This includes identifying suitable roles, sustaining motivation through a discouraging process, developing employer leads, and supporting clients through applications. It also requires judgment to collaborate with community partners on life-stabilization supports and make appropriate referrals.
If you are self-motivated, collaborative, and take pride in this work, we would like to hear from you.
What you will do
- Carry a reasonable caseload and build real working relationships with the people on it.
- Get to know each client well enough to identify work that suits their skills, interests, circumstances, and goals, including options they may not have considered.
- Identify accommodation needs as a normal part of planning, and support clients in explaining those needs to employers when they choose to do so.
- Help clients prepare resumes and cover letters, practice interviews, and understand workplace expectations.
- Help clients apply for roles and, when needed, work alongside them to complete and submit applications.
- Develop employer leads through outreach and cold calls and match clients to suitable openings.
- Engage employers on accessible hiring, accommodation, and disability-related hiring supports and incentives.
- Sustain client motivation throughout the job search, knowing when to encourage, when to ease off, and when to try a different approach after a setback.
- Recognize when a client may benefit from additional or life-stabilization support and coordinate appropriate referrals with the Site Coordinator.
- Coordinate with intake and retention functions on client readiness and post-placement transition.
- Maintain accurate client, employer, and outcome records in a case management system to Employment Ontario standards.
Who this suits
- You are excellent with people. You build trust quickly with clients and communicate confidently with employers
- You are committed to serving clients with complex barriers, not avoiding them.
- You think independently, read situations well, understand what a person needs, and act without waiting to be told.
- You are creative about work and can see several possible directions in someone’s background that they may not have considered.
- You are comfortable with outreach, including cold calling employers.
- You are organized and maintain accurate, current documentation.
- You work well with people facing barriers and treat accommodation as standard practice.
Qualifications
- Demonstrated experience in employment services, case management, career counselling, recruitment, customer service, or a comparable people-facing field.
- Strong interpersonal and communication skills, with sound judgment about when to motivate, when to redirect, and when to refer.
- Disability-informed practice, including experience supporting people with visible and non-visible disabilities, familiarity with accommodation processes, and working knowledge of the Accessibility for Ontarians with Disabilities Act and the Human Rights Code duty to accommodate.
- Ability to maintain strict client confidentiality and accurately document client information in accordance with organizational and program requirements.
- Comfort with employer outreach and job development.
- Working knowledge of Employment Ontario program requirements is an asset.
- Relevant post-secondary education, or an equivalent combination of education and professional experience.
- Career Development Practitioner certification, or eligibility, is an asset.
- Proficiency with case management and CRM systems and Microsoft 365.
- Satisfactory Vulnerable Sector Police Records Check prior to commencement.
- Access to reliable transportation for employer site visits where required.
Pay: $25.00-$27.00 per hour
Benefits:
- Flexible schedule
- On-site parking
- Work from home
Work Location: In person
