Load Control Clerk (Contract)
Join the CLS Catering Services Team! CLS Catering Services Ltd. is a joint venture of LSG Sky Chefs and Cathay Pacific Airways Ltd., a leader in airline catering and a provider of integrated services solutions. These include catering, buy-on-board, in-flight equipment logistics, consulting and lounge services. The company’s extensive know-how in culinary excellence and logistics has led to its’ successful entry in adjacent markets, such as train services and retail. LSG Sky Chefs produced 244 million meals at 140 locations in 40 countries. CLS operates from Vancouver, Calgary and Toronto airports and has been an industry leader in Canada for over 20 years.
Position Overview: Reporting to the Operations Supervisor, the Load Control Clerk is responsible to ensure all Customer communication regarding passenger loads/requirements are cascaded throughout the facility to the appropriate department/personnel.
Job Description:
- Populate/update MPS data as required.
- Create Daily Load Control sheet and populate with 48hr, 24hr, 6hr and Final meal counts
- Update Load Control sheet and advise all departments of any increases/changes received from the Customer.
- Produce all Airline Galley tags for trolley’s, ovens and containers for all functional areas.
- Ensure all billing details 100% accurate for each flight by meeting with CSR accountable for flight post departure, signing invoice and forward same to billing department.
- Answer phones and direct communication of Customer inquiries and employee “call ins” to appropriate personnel.
- Utilize two way radios to communicate with Supervisors and CSR’s pertinent information
- Inform operations supervisors of all irregular operations (flight delays and menu changes etc.)
- Other duties as assigned by Operations Supervisors.
Qualifications/Experience:
- Ability to work effectively in a team environment
- Must be self-motivated and a high energy individual
- A solid working knowledge of Microsoft Word, Outlook and Excel
- Excellent customer relations skills
- 1-2 years phone etiquette experience
- Airline experience as an asset
- Ability to read and write in English
- Effective problem solving skills
- Able to multi-task and work in a fast paced environment
- Detail orientated
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Please note that all employment is contingent upon the selected candidate’s successful clearance of all compliance requirements such as a clear medical and criminal record.
Pay: $35,000.00-$45,000.00 per year
Benefits:
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- dispatching: 1 year (preferred)
Licence/Certification:
- Canadian Citizen or Work Permit (required)
Work Location: In person
