Job Summary
We are seeking a proactive, organized and detail-oriented Property Management Assistant to support the daily administrative and operational activities of our property management team.
In this role, you will help maintain accurate tenant and property records, coordinate communication among tenants, contractors and internal staff, and support maintenance, leasing, move-in and move-out processes across the portfolio. The successful candidate will bring professionalism, sound judgment and a strong commitment to responsive customer service.
This is a developmental opportunity for someone interested in building a career in property management. The position will provide practical exposure to property operations, tenant relations, leasing administration, maintenance coordination, compliance requirements and property management systems. Responsibilities and independence may expand as the successful candidate develops their knowledge and experience.
Duties
- Assist with daily property management operations and administrative workflows
- Maintain accurate tenant, lease and property information in Yardi and other company systems
- Prepare, process, organize and maintain tenant documentation, notices, correspondence and property records
- Respond promptly and professionally to tenant inquiries by telephone and CRM, directing or escalating matters when appropriate
- Receive, document and coordinate maintenance requests
- Communicate with contractors and vendors regarding scheduling, access and required follow-up
- Track outstanding maintenance and administrative items to support timely completion
- Maintain organized electronic and physical filing systems
- Assist with operational reporting and ensure information is complete and accurate
- Follow established company policies, procedures and service standards
- Collaborate with the Property Manager, leasing team and other internal departments to support consistent property operations
- Perform other related administrative and operational duties as assigned
Requirements
- Previous experience in administration, customer service, property management or a related field is an asset
- Experience with Yardi or other property management software is an asset
- Strong administrative skills including data entry, filing, and document management
- Excellent phone etiquette with the ability to handle customer inquiries professionally and courteously
- Experience in customer service and ticketing software such as Freshdesk is an asset
- Knowledge of property management practices
- Ability to multitask efficiently and manage multiple priorities while maintaining attention to detail in a fast-paced environment
- Strong written and verbal communication skills
- Professional and courteous telephone and email etiquette along with a reliable, professional and service-oriented approach
- Strong organizational and follow-up skills
- Ability to work independently while recognizing when direction or escalation is required
- An interest in developing a career in property management
Compensation and Employment Terms
- Annual salary of $45,000–$50,000, based on relevant experience and qualifications
- Full-time, Monday-to-Friday schedule
- Standard 40-hour work week
- Two weeks of annual vacation
- Three-month probationary period
- Eligibility for the company benefits package following successful completion of probation
Join us if you’re passionate about delivering outstanding service, thrive in an energetic setting, and want to grow your career in property management!
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Extended health care
- On-site parking
- Paid time off
Education:
- Secondary School (preferred)
Language:
Work Location: In person
