Crisis Response Worker
Ontario Native Women's Association
Thunder Bay, ON
The Ontario Native Women’s Association is dedicated to ending violence against Indigenous Woman

Under the direction of the Program Manager of Services, the Crisis Response Worker will provide 24/7 immediate response to women at risk of human trafficking or leaving a situation of trafficking, by providing immediate crisis response and stabilization with transportation to safe housing and access to supports as they require. The Crisis Response Worker will liaise with police services and will ensure ongoing trauma informed, culturally based support are provided until the woman has safely transitioned to appropriate long term supports.

Crisis Response Workers will work one on one with at risk women and provide one on one counselling, cultural programming, referrals, advocacy and services.


Minimum degree in Counselling, Social Work or Psychology (Masters preferred)
Minimum 3 years previous experience working with and advocating for sexually trafficked women
Minimum 3 years experience advocating and supporting Indigenous women
A strong understanding of gendered violence from an integrated feminist, anti-racist, anti-oppression perspective is required
Commitment to supporting sexually trafficked women
Specialized training in sexual violence
Proven work experience in crisis support and ability to mediate conflict
Specialized knowledge of trauma, mental health and substance abuse issues
Ability to work with client centered approach
Proven ability in case management and supportive counselling skills
Knowledge of gender based analysis theory and methodology
Excellent oral and written communications
Strong organizational, project management and time management skills
Experience working on a collaborative team
Able to manage many conflicting priorities simultaneously, with the ability to prioritize
Strong connection to other social service providers within the community
Knowledge and working of not for profit Indigenous organizations
Candidate must be willing to work flexible hours as needed to provide crisis response to community members, which will include evenings and weekends and on-call (rotating schedule) overnight hours as needed
Demonstrated ability to work independently with minimal supervision
Proficiency in Microsoft Office (Word, Excel, Outlook, Powerpoint,) and other computer software
Criminal Reference Clearance (CPIC) and Vulnerable Sector Clearance are requirements of the employment offer

Valid driver’s license and access to a reliable vehicle with minimum 2 million liability insurance is required

1. Provide case management services to sexually trafficked women which includes assessment, developing safety plans, short and long term planning, supportive counselling and follow up services when required

2. Provide targeted outreach to sexually trafficked Indigenous persons

3. Provide support, advocacy, referrals and connections to woman and community resources as needed

4. Provide crisis intervention and referrals to ongoing counselling services to survivors of human trafficking

5. Work with police and emergency services to establish partnerships and protocol to support trafficked women as they leave

6. Provide trauma informed crisis care and stabilizing supports

7. Act as an advocate and resource person for the organization on issues specific to sexually trafficked women

8. Provide accompaniment to women as required including transportation as needed

9. Assess community members crisis needs and develop and implement a plan of stabilization

10. Carry out crisis stabilization and service delivery/community member contact documentation in a timely and professional manner

11. Collect community member data, and ability to provide funder reports and statistic accurately and on time

12. Provide training to employees, colleagues, community members, support services

13. Consistently evaluate the program to ensure service delivery

14. Work collaboratively with all team members, community services and supports

15. Other duties as assigned.

Culture - Takes personal responsibility to increase sensitivity, awareness and implementation of ONWA’s cultural teachings and organizational practices in both professional conduct and work-related deliverables.
Support and work towards the overall aims and objectives of the ONWA.
Adhere to all policies and procedures

Complete monthly and submit to Director when required
Complete quarterly reports on or before the requested due date.
Complete reports to funders as required.
Complete and attend supervisions with Director on a regular basis
Other reports or admin as assigned

1. Adhere to the Policies and Procedures as set by the ONWA

2. Representation on committees as required for the enhancement and benefits of ONWA’s programs.

3. To network and promote ONWA and all ONWA related programs. Adhere to professionalism at all times and maintain good communication.

4. Maintain professionalism at all times.

The completion of functions outlined in the description and the achievement of goals set to a high level.
Attendance and conduct at work according to the requirements of the Association’s Personnel Policy.
Adherence to the Code of Ethics, and positive relationship building.

1. Promote the program within the community.

2. To adhere to professionalism is representing the organization at all times and maintain good communications.

To execute duties and responsibilities outlined in the job description.

The Crisis Response Workers will be directly accountable to the Program Manager of Services for the proper completion of the functions outlined in the job description.