Member Satisfaction Representative
Akira Health
Montréal, QC

Akira is reimagining health care in Canada.

We offer Canadians on-demand access to friendly and knowledgeable primary care providers anytime they need it, wherever they are. Using the Akira mobile app, members can connect directly to primary care providers to get and renew prescriptions, obtain specialist and lab referrals, and have their health questions answered - 24/7, across the country, in French and English. They can also use the app to refer back to medical notes and past consults, allowing them to be more proactive about their health.

The team behind Akira is passionate, smart, dedicated, and fun. We are currently looking for a Member Satisfaction Representative to help us offer high-quality, friendly service to our members.

THE OPPORTUNITY

Akira is easy to use, but as with anything, things come up and people have questions or need a little help. That’s where you come in: we’re looking for someone to be available by phone to answer our members’ questions about the app or to help them troubleshoot app-related issues. We need someone to be on the frontlines to give our members the best experience possible, so that they are comfortable coming back to Akira for their health concerns.

We want to hire someone who is bilingual, friendly, quick to learn, and easy to talk to. We also need to you be comfortable using and explaining technology.

Here are some of the other things we’d like you to bring to table:

  • 2-4 years of experience in a customer service role (on the phone or in person)
  • Fully bilingual (French and English, written and spoken)
  • An innate ability to put people at ease and to make them feel heard
  • High school diploma or equivalent; college or university degree preferred
  • A team player mindset, a readiness to roll up your sleeves and pitch in, and a desire to learn

Note that while Akira is open 24/7, we’re reasonable people and only expect you to work Monday - Friday, from 9am - 5pm.

If this sounds like something you want to do, please send us your resume and a cover letter explaining why you’re the right person for this job.

WHAT WE OFFER

Working with Akira gives you the flexibility to work where is convenient for you. We’re based in Toronto, but you can work from home as long as you’re available during our designated office hours.

We understand that working remotely has its pros and cons, which is why we’re especially proud of the community we’ve built. You are never alone when you’re working at Akira: there is always a team of engaged colleagues, both health care providers and office staff, available to support you, to be your sounding board, and to make you laugh.

Being part of Akira means being part of a whole new way of delivering care to Canadians. Joining us means helping us reimagine Canadian healthcare and keeping thousands of people healthy.

For more information on Akira, visit akirahealth.ca

Job Type: Full-time

Experience:

  • customer service: 2 years (Preferred)

Location:

  • Montréal, QC (Preferred)

Language:

  • English (Required)
  • French (Required)