Date Posted: 03/14/2023
Req ID: 30271
Faculty/Division: John H. Daniels Faculty of Architecture, Landscape and Design
Department: John H. Daniels Faculty of Architecture, Landscape and Design
Campus: St. George (Downtown Toronto)
Position Number: 00047963
Description:
About us:
The Daniels Faculty of Architecture, Landscape, and Design at the University of Toronto offers graduate programs in architecture, landscape architecture, urban design, forestry, and visual studies — as well asunique undergraduate programs that use architectural studies and visual studies as a lens through which students may pursue a broad, liberal arts-based education. Its mission is to educate students, prepare professionals, and cultivate scholars who will play a leading role in creating more culturally engaged, ecologically sustainable, socially just, and artfully conceived environments.
Like Toronto, Daniels Faculty students and faculty are incredibly cosmopolitan in sensibility, hailing from every part of the world, with their work crossing all sorts of geographic and cultural boundaries. The city’s multicultural networks and international connections make the Daniels Faculty a powerful place to start a career.
Your opportunity:
As the Classroom and Helpdesk Support Analyst, you will be working with colleagues in the Technology Services Team to support the classroom technology, network, hardware, operating systems, and variety of other softwareapplications used within the Faculty.
In this role, you would be responding to end-user service requests, assigning tickets within a tracking system, and supporting timely delivery of services. You will serve as a front-line technical resource to students, faculty, and staff, troubleshooting issues and repairs, and offering resources to support. This role also supports the audio-visual components within the classrooms.
Your responsibilities will include:
Troubleshooting and providing support for peripheral set-up and maintenance-
Testing and analyzing new and upgraded software and/or hardware
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Responding to end-user service requests
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Liaising with technical specialists to resolve end-user issues
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Creating and editing support documentation
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Setting-up and maintaining audio/visual systems
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Providing instruction on how to use equipment
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Troubleshooting and resolving technical issues
Essential Qualifications:
Bachelor's degree or acceptable combination of equivalent education and experience-
Minimum three years' experience, preferably working within a technology services team or commensurate experience
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Experience troubleshooting and providing support for peripheral set-up and maintenance
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Experience testing and analyzing new and upgraded software and/or hardware
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Experience responding to end-user service requests
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Experience liaising with technical specialists to resolve end-user issues
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Experience creating and editing support documentation
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Experience providing instruction on how to use equipment
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Experience troubleshooting and resolving technical issues
Assets (Nonessential):
Experience with ticketing management-
Experience supporting audio-visual equipment
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Experience with Crestron systems
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Experience with ServiceNow
To be successful in this role you will be:
Approachable-
Communicator
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Cooperative
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Diligent
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Multi-tasker
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Organized
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Possess a positive attitude
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Proactive
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Resourceful
Closing Date: 03/27/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 - $60,006 with an annual step progression to a maximum of $76,739. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Jasmin Olarte
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
