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Investigations and Emergency Response – Emergency Responder | Full Time

Winnipeg Humane Society Winnipeg, MB

Job details

Full-time

Skills

Class 5 Licence
Customer service
Microsoft Office
High school diploma or GED
Computer skills
Communication skills

Full job description

The Winnipeg Humane Society – Job Posting #2024-13-4

Date: July 26, 2024

Position Title: Emergency Responder

Department: Investigations and Emergency Response (IER)

Reports To: Director, Investigations and Emergency Response

Classification: Union

Hours: 40 hours per week – Will include weekends & holidays
Saturday to Wednesday; Shift rotation includes 8am-4pm and 3pm-11pm

DAYS/TIMES OF SHIFTS MAY VARY/CHANGE

Rate: $18.31 (Start) - $24.57 (Year 10) Union wage scale

Start Date: ASAP

This position is subject to a Criminal Record Check, including Vulnerable Sector Search.

Final Closing Date for all applicants: open until filled

Position Summary:

The Emergency Responder attends situations of routine, urgent and emergent welfare concerns

involving animals (companion, livestock, wildlife) within the City of Winnipeg. Handling sensitive

and urgent issues related to animal welfare with a diverse set of stakeholders while remaining

objective, effective, and diplomatic. Obtains, and accurately documents, pertinent information

from the community regarding animal welfare complaints. Prepares detailed and accurate reports

and correspondence supporting their Animal Protection Officer (APO) colleagues in enforcing

provisions with The Animal Care Act and assists APOs during animal welfare inspections.

Maintain confidentiality in all matters as an Emergency Responder while acquiring the skills

required to perform in the role of an Animal Protection Officer (APO), when the opportunity for

advancement presents itself.

Shares a passion for service to animals, people and our community with our guests serving as an

inspiration by providing exemplary animal care and communicating a compelling case for support

that demonstrates the impact of philanthropy on the Winnipeg Humane Society.

Purpose:

This position requires working in a Team capacity following established procedures and best

practices responding to the requirements of animals in need, while respecting the policies and

protocols of Winnipeg Humane Society as an organization. These duties and responsibilities are in

addition to the daily tasks directed by WHS APOs, as well as IER Dispatchers, to successfully

manage calls from the Public in responding to Animal Welfare concerns.

ERs will represent the WHS and Manitoba’s Animal Welfare Program in all matters related to the
humane treatment of all animals in a professional and measured manner as well as responding to

emergencies quickly and safely.

Keeping the mission of the Winnipeg Humane Society in the forefront when performing job duties

as well as when representing the WHS both inside and outside of the shelter environment.

Duties and Responsibilities:

Awareness of the policies of Manitoba’s Animal Welfare Program as well as understand the

Animal Care Act of Manitoba (The Act) and the applicable Regulations.

Retrieve phone messages concerning animal welfare, investigations and return calls to

determine what types of action needs to be taken.

Respond in a safe driving manner to all complaint reports, animal welfare calls and

investigations calls, which may involve injured, distressed, or abandoned companion

animals, including some wildlife species.

Provide a basic assessment as to the severity of the animal’s condition and document such

information.

Assist APOs during Inspections under The Act
Prepare accurate and timely reports, both written and oral, to account for time while on

duty in Winnipeg Humane Society required format. All written documentation is admissible

in legal proceedings and should be discussed with APOs when documents are Case

specific.

Work with other emergency responders, health workers, and law enforcement agencies to

address animal welfare concerns.

Maintain confidentiality at all times.
Maintain situational awareness to ensure both personal and team safety.
Respond to emergencies such as floods or fire where animals are affected.
Assist in animal emergency calls where injured or distressed animals are in question.
Assist in picking up confined, stray/owned/foster animals, supplies, donations,

correspondence, etc. within jurisdiction and as assigned.

Process animals and enter all information regarding each animal into the computer

database.

Check lost and found registry to help match stray animals with their owners.
Vaccinate, microchip, and deworm animals prior to assigning to cage in shelter.
Assist with other WHS departments, specifically providing shelter medications or feeding,

when weather or other emergency conditions prevent key staff from getting to WHS.

Ensure the safety and security of all animals within the care of the Winnipeg Humane

Society.

Aid in the proper care and feeding of the animal population within the shelter and satellite

locations.

Attend staff training sessions as required with pay.
Ensure timely maintenance and safe use of vehicles and other equipment.
Adhere to the laws of the Manitoba Highway Traffic Act when carrying out duties in WHS

vehicles.

Assist with the daily operation of the IER Department ensuring files and transmissions are

complete and accurate, offering guidance in a cooperative manner to colleagues where

deficiencies are noted.

Other duties as assigned.

Standards of Performance:

1. Keeping the mission of the Winnipeg Humane Society in the forefront when performing
job duties as well as when representing the WHS both inside and outside of the shelter

environment.

2. To know, understand and adhere to all policies of the WHS
3. Effective communication with fellow staff on an ongoing basis. Respect for all is

maintained always.

4. Successful and thorough completion of assigned job duties within reasonable time
limits.

5. Exemplary level of care provided to all animals in accordance with The Winnipeg
Humane Society’s mission, policies, and practices.

6. Reliability and diligence in position while maintaining strict adherence to
confidentiality.

Accountability:

Reports directly to the Manager of Investigations and Emergency Response or, in their absence,

Director Investigations and Emergency Response.

Authority:

Authority to perform all assigned duties and responsibilities within established policies and

procedures of the WHS.

Abilities, Skills & Knowledge:

Demonstrated knowledge of The Animal Care Act of Manitoba and Regulations and relevant

sections of the Criminal Code of Canada is desirable.

Demonstrated knowledge of federal, provincial, and municipal laws and regulations

regarding animals, animal welfare and related activities.

Demonstrated interpersonal skills and ability to work co-operatively as a team player.
Demonstrated critical thinking, conflict resolution and de-scalation skills. Non-violent

Crisis Intervention training desirable

Demonstrated superior communication skills, both oral and written.

Demonstrated computer literacy (Microsoft Office) and ability to utilize shelter

management software.

Must be able to manage high stress and emotionally challenging situations daily.

Education, Training & Experience:

Minimum Grade 12 education or equivalent
Valid Class 5 Manitoba Driver’s License (or equivalent as recognized by the Province of

Manitoba)

Ability to obtain a clear Criminal Record Check and Child Abuse Registry Check
An equivalent combination of education and experience may be considered.
Veterinary Training is considered an asset.
Demonstrated knowledge of animals, breeds, characteristics and common medical

concerns and vocabulary.

Demonstrated ability to work in a fast-paced, stressful, and often emotional environment,

while completing assigned tasks in a professional and timely manner.

Demonstrated ability to handle animals of unknown history weighing upwards of 50kg.
Two years (+) Customer Service experience

Personal Attributes:

Outgoing, respectful of others and willing to work in a Team environment.

A desire to advocate on behalf of animals while acting in philosophical harmony with the mission

and strategic direction of the Winnipeg Humane Society

Exemplifies Winnipeg Humane Society’s Core Values:
• We let empathy guide our commitment to animal welfare and approach to all individual

beings, people, and animals alike,

We value and accept each other.
We are committed as an organization to lead with integrity and accountability.
We are guided by innovation and remain open to change.
We foster an inclusive, purposeful, and safe communication space.

Participates in creating a thriving Culture of Philanthropy at Winnipeg Humane Society by:

Being knowledgeable and supportive of WHS programs
Sharing their passion for service to animals, people, and our community with our guests
Serving as an inspiration to all guests by providing an exemplary level of animal care and

guest service

Being able to communicate a compelling case for support that demonstrates the impact of

philanthropy on Winnipeg Humane Society

How to apply:

Forward your resume and cover letter to:

Attn: Julia Wiebe

[email protected]

Please quote the job posting number in your email or cover letter subject line.

NO PHONE CALLS PLEASE

The WHS is committed to providing accessible employment, and ensuring that our recruitment,

assessment and selection process is barrier free. If a candidate requires accommodation during

the hiring process, Human Resources Services will work with the individual to meet their needs.

The WHS values diversity and equality in its team. All qualified applicants will receive consideration

for employment without regard to race, religion, gender, gender identity or expression, sexual

orientation, national origin, disability, or age.

We thank all applicants for their interest, but only those selected for an interview will be

contacted. For more information and other employment opportunities, visit

https://winnipeghumanesociety.ca/about-us/careers

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