We are looking for a friendly, compassionate, and customer-service oriented veterinary receptionist to join the NPC team as a full-time or part-time “Park Ranger”.
Neighbourhood Pet Clinic is an independently-owned group of four clinics in London, ON. Our clinics are designed to look and feel like neighbourhood parks (complete with real plants and running water) providing a less stressful veterinary environment for dogs, cats, and their families.
Our Park Rangers are the critical liaison between the medical team and our “neighbours”. While primarily a General Practice, we also offer a wider range of advanced care options between our four clinics, helping to bridge the gap between GP and tertiary care. That means that as part of our Park Ranger team, you'll make a difference by coordinating care for pets in need, and will have more options to connect their families with quality, convenient, and accessible medical services through your work with NPC.
POSITION OVERVIEW
As a part-time or full-time Park Ranger, your responsibilities will include:
Front Desk & Hospital Coordination
- Greeting clients and pets, coordinating appointments, and managing patient flow
- Assisting the medical team with client communications and inquiries
- Handling payments, product sales, and medication questions
- Addressing challenging client questions with professionalism and care
Back-of-House & Veterinary Support
- Weighing patients and providing hands-on feline/canine restraint for procedures
- Housekeeping, laundry, cleaning exam rooms, and disinfecting runs/cages
- Stocking supplies and unpacking orders
- Opening/closing cash drawers and running end-of-day reports
Communications:
- Managing phone and email inquiries
- Providing medical triage, booking appointments, handling prescription/nutrition questions
- Updating medical records and logging communications professionally
QUALIFICATIONS
- Prior experience working in a small animal veterinary clinic is highly valued (at least 1 year), however, consideration may be given to passionate individuals with an exceptional customer service mindset and a willingness to be trained.
- Past experience working hands-on with both dogs and cats (required)
- Flexibility to work at multiple locations within London
- Ability to multitask, stay organized, and remain calm under pressure
WHY JOIN US
- Competitive pay with opportunities for professional development
- Work for an independently-owned clinic free from corporate oversight
- Supportive, collaborative team environment with structured onboarding and training
- Benefits: A tax-free health spending account for medical expenses, available to both part-time and full-time team members
- Access to subsidised mental health support services, including online therapy, through PeopleConnect
- Discounts on veterinary services, including complimentary Wellness Memberships for up to 2 pets in your household
- Pet food at cost from Royal Canin, Hill’s, or Purina
- Flexible uniform policy: Your choice of any black pants + 3 embroidered shirt options
BENEFITS FOR FULL-TIME TEAM MEMBERS:
- 2 Weeks of vacation, available immediately without accrual, increased to 3 weeks of vacation after the first year
- Paid day off for your birthday
- 2 Paid Volunteer Days/year
- 2 Paid CE Days/year
- Increased health spending account ($850 tax-free/year)
As a Park Ranger, you’ll be part of a team delivering exceptional care, elevated client experiences, and meaningful impact on the pets and families we serve.
How to Apply
If you’re passionate about people, pets, and building community, we’d love to hear from you! Apply through Indeed or in-person at any of our four locations.
To learn more about our clinics and services, visit www.neighbourhoodpetclinic.com.
Job Types: Full-time, Part-time
Pay: $18.50-$22.75 per hour
Benefits:
- Discounted or free food
- Paid time off
- Store discount
- Wellness program
Experience:
- dog and cat handling: 1 year (required)
- Veterinary Reception: 1 year (preferred)
Work Location: In person
